Business Process Consultant

What Working at Hexaware offers:

Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed.

Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with highly visible customers, chances to work alongside bright brains, and the perfect work-life balance.

With an ever-expanding portfolio of capabilities, we delve deep into and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware’s commitment towards creating smiles.

“At Hexaware we encourage to challenge oneself to achieve full potential and propel growth. We trust and empower to disrupt the status quo and innovate for a better future. We encourage an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together.”

We are always interested in, and want to support, the professional and personal you. We offer a wide array of programs to help expand skills and supercharge careers. We help discover passion—the driving force that makes one smile and innovate, create, and make a difference every day.

The Hexaware Advantage: Your Workplace Benefits

• Excellent Health benefits with low-cost employee premium.
• Wide range of voluntary benefits such as Legal, Identity theft and Critical Care Coverage
• Unlimited training and upskilling opportunities through Udemy and Hexavarsity

Business Process Functional Consultant

Chicago, IL (Remote)

Fulltime Role

Job Description:

1. Provide high-level guidance and direction in assessing and designing BPCs & FCs ensuring alignment with demand in IT and Non-IT Business processes.
2. Conduct thorough reviews of each stage deliverables and artifacts with BPCs & FCs.
3. Provide oversight on the delivery of high-quality solutions, offering guidance to ensure adherence to standards and best practices.
4. Provide guidance and support to BPCs & FCs, providing direction and assistance in implementing projects as per the agreement.
5. Oversee the activities of BPCs and FCs ensuring they are delivered on time, within budget and according to the acceptance criteria.
6. Build and maintain relationships with key stakeholders across the organization, fostering collaboration and alignment on process improvement efforts utilizing ServiceNow features.
7. Attend steering committee meetings, project & product review meetings and regular connects with Product Owner, Program Delivery Owner, IT Portfolio and Transformation and other stakeholders to address escalations and proactively resolve any issues, risks, or concerns in Business Process Consulting and Functional Consulting.

1. Desired Skills:ITIL®/ITSM Functional Process Consulting or Process Management Lead
2. ITIL® Intermediate or Expert certified
3. ISO 20000 Auditor is plus.
4. IT & respective technology alignment

1. Essential Requirements:BE/B. Tech (minimum), MBA (IT/Operations) is preferred.
2. Minimum IT experience required is 12 – 15 years out of which at least 8 – 10 years in ITIL® process functional consulting domain or at least 6 – 8 years of ITIL® Process owner/manager experience.
3. Hands-on work experience on at least one Service Management tools like ServiceNow, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow is preferred)
4. Team management experience in the past is a must.
5. Strong oral and written communication skills with the ability to communicate technical information in non-technical language.
6. Excellent English communication skills, both written and verbal, including business writing skills
7. Experience of performance data analysis of ITIL® processes
8. ServiceNow certification is preferred but not a must.
9. Product Owner trained.

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