Business Operations Specialist

Can you be a real, true friend? Is it your nature to be open, listen deeply, know your heart, respond genuinely, and care as only a real friend cares? If so, we want to meet you.

Cedarhurst, a regional healthcare provider and true friend of older adults, seeks a service-minded, career-oriented individual to join our team as a full-time Business Operations Specialist at our Corporate Office in St. Louis, MO.

As a Business Operations Specialist, you will –

• Provide dedicated support to an assigned region of communities in all aspects of business operations.
• Respond promptly to requests and questions submitted via the ticketing system, with a commitment to a one-business-day turnaround time.
• Oversee resident management for assigned regions, enforcing compliance with required documentation for Move-Ins (MI), Move-Outs (MO), Transfers, and the oversight of recurring charges.
• Maintain accuracy in billing transactions, the collections process, and execute precise monthly billing processes.
• Develop and improve training programs for Business Office Managers and Executive Directors fostering continuous development initiatives.
• Provide comprehensive training to Business Office Managers on HR systems, including Applicant Tracking System (ATS), Employee Management System, & Timekeeping. Collaborate with HR and Operations teams to improve processes and address discrepancies to ensure accuracy and compliance with internal policies and state regulations.
• Conduct second interviews for potential Business Office Managers and provide hiring recommendations, collaborating with Executive Directors to ensure seamless coverage during vacancies.
• Train and onboard new Business Office Managers, promoting continuous development through ongoing training initiatives.
• Manage and optimize functional areas across the Cedarhurst portfolio (such as Collections, Move-Outs, Receivables, Annual Rate Increases, etc.)
• Develop best practices in the assigned functional areas to enhance operational efficiency.
• Address and resolve discrepancies identified on Level Of Care Mismatch reports and other DOMO reports.
• Investigate and collaboratively work towards resolutions with communities to ensure internal compliance standards are met.
• Identify opportunities for process improvement, implementing policy and process enhancements as needed.
• Review employee and resident files, identify required items, and actively assist in obtaining necessary documentation.
• Complete detailed review and provide insightful feedback on mid-month and end-of-month report submissions, holding communities accountable for timely and accurate submissions.
• Communicate timely and effectively with management and regional partners on accounting and operational issues as they arise.
• Undertake special projects or initiatives as directed by Director of Business Operations.
• Collaborate seamlessly with various departments and teams to support and enhance overall business operations.
• Contribute to strong team culture and relationships across the entire organization through adherence to the Dover Companies Core Values.

Qualifications, Education and/or Experience:

• Bachelor’s Degree and 1-2 years of relevant experience
• Passion to achieve results through self-motivation, initiative and proactive orientation with a sense of professional curiosity, desire to learn new things and to find / recommend solutions to problems
• Superior project management and organizational skills with strong attention to detail
• Ability to work accurately under pressure, meet deadlines and communicate in a clear, accurate, efficient and professional manner in written and verbal communications, as well as possess strong presentation skills
• Must have the ability to adapt quickly to change, remain calm in stressful situations, to be flexible, to work well with many interruptions and have skill in multi-tasking
• Must exhibit and promote a high level of integrity, customer service, hospitality, curiosity and friendliness towards all residents, visitors, employees and the overall organization

When considering a career with Cedarhurst, please understand that –

• Our core values describe our expectation that every team member will be Passionate, Trustworthy, Empathetic, Positive, Respectful and Approachable – and in every way a real, true friend of those we serve.
• To be a Cedarhurst team member means you’re devoted to doing The Friend’s Work: In your every effort, you reassure, energize, and inspire older adults in Cedarhurst.
• Cedarhurst believes that its team is its greatest asset. For this reason, we provide our team members with extensive training as well as personal and career development opportunities.
• Cedarhurst believes in promoting from within. We seek team members who wish to grow with us.
• Cedarhurst offers a competitive benefits package including medical insurance coverage, life insurance, long-term disability coverage and a 401(k) Plan with company match (after 1 year of service).
• Cedarhurst considers the health and safety of its patients, family members, and team members as its highest priorities. All offers of employment are conditioned on completing and passing a background and drug test, encouraged to participate in COVID-19 vaccine program, participating in testing requirements (COVID-19 and TB) and using designated PPE when required.

We are an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, we will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the employer.