Business Operations Manager

Job Title: Business Operations Manager

About Us:

The Enhance Healthcare Consulting (EHC) team consists of board-certified anesthesiologists, nurse executives, and healthcare business leaders with decades of experience practicing clinically and advising hospitals, health systems, and anesthesia groups. Our team delivers expert assistance to all stakeholders in the complex hospital and operating room environment, combining our personal experience, market knowledge, and proprietary methods. EHC's solutions provide our clients with highly effective strategies for maximizing performance, reducing costs, and aligning interests.

Job Summary:

As the Business Operations Manager, you will oversee and optimize business operations and marketing, ensuring efficient processes and improving overall productivity. This role requires you to be a self-starter and involves managing the day-to-day operations of a small business, implementing marketing initiatives, and working closely with hospital and physician group clients.

Responsibilities:

Operations

• Manage daily business activities with precision and efficiency.
• Maintain and update company databases, records, and filing systems.
• Analyze and report on current operational processes and performance, recommending solutions for improvement.
• Implement process enhancements to streamline operations and increase efficiency.
• Align operational activities with the company’s strategic objectives.
• Develop and maintain pro formas.
• Lead and manage operational projects from conception to completion.
• Perform other administrative duties as requested.

Engagement Coordination

• Manage client intake and outgoing communication.
• Coordinate onsite and remote meeting schedules for EHC engagements.
• Edit and design written and presentation materials for clients.
• Measure project progress and client benefits through proprietary tracking tools.
• Build and maintain relationships with current clients.
• Nurture ongoing relationships with past and prospective clients.
• Communicate effectively with stakeholders to address operational concerns.

Marketing

• Strategize and execute marketing efforts within designated budgets.
• Craft, edit, and oversee the creation of compelling marketing materials that resonate with target audiences using LinkedIn, Canva, Email Marketing and WordPress.
• Oversee the company's digital presence, including website, social media, SEO, and online advertising.
• Stay up to date with digital marketing trends and tools, implementing best practices to drive online engagement and conversion.
• Communicate marketing strategies, plans, and performance to senior management and stakeholders.

Qualifications:

Education:

• Bachelor’s degree in business administration, Management, Marketing, or a related field
• In lieu of a bachelor’s degree – 5 years of experience in Business Operations and Marketing

Experience:

• Proven experience in operations management or a similar role.
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook)
• Experience in process improvement and project management.
• Proficient in database management.
• Understanding of various marketing tools (Email Marketing, Canva, Google Analytics) and online applications (CRM software, SharePoint, Google Drive).

Skills:

• Self-starter mentality with the capability to work autonomously.
• Excellent problem-solving and decision-making abilities.
• Effective communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Strong organizational skills and attention to detail.
• Creative thinking and a passion for innovation in marketing.

Working Conditions:

• Full-time position in a remote environment.
• May require occasional in-person meetings in the South Florida region.
• May require rare travel to client facilities.
• Reports to company Principals.

Benefits:

• Competitive salary and performance-based bonuses.
• Stipend for health, dental, and vision insurance.
• Retirement savings plan with profit sharing.
• Professional development opportunities.
• Generous paid time off and holidays.
• Collaborative and supportive work environment.