Business Manager

We are seeking a business manager to run and advance a small but growing, international, psychological

test publishing company that has been in business since 2011. This is a work-from-home, full-time

position, with occasional face-to-face meetings in Toledo, which assumes residency in the Toledo area.

The Business Manager will be responsible for operating and advancing all aspects of the business,

including project management, website management, marketing, advertising, sales, customer support,

product development, and financial affairs, with the latter working in concert with a part-time finance

director. This position reports to the LLC owners through its manager. Initial salary level is dependent on

background and experience.

SPECIFIC DUTIES AND RESPONSIBILITIES:

Strategic Planning & Analytics

1) Conducting strategic planning, in consultation with the LLC owners, and communicating

recommendations that ensure the growth and overall health of the business.

2) Developing, maintaining, and preparing analytics to evaluate success against these goals;

providing quarterly progress reports with key analytics to the owners; recommending

strategic directions and implementing final decisions.

3) Identifying and achieving realistic short-term goals and outcomes; evaluating and balancing

priorities within budgeting limitations.

4) Help the business grow to ensure viability for the business and to support raises for the

business manager.

Financial Management

5) Regular communication with the finance director and monitoring bookkeeping and liaisons

with accountants and tax authorities.

6) Communicating and meeting regularly with the finance director to monitor, track, and

manage accounts payable and receivable, international brokers, collaborating with the

accountant, and paying taxes.

Project & Product Management

7) Coordinating research and development projects, including tracking progress, communicating

deadlines, and ensuring productivity targets are met.

8) Initiating and coordinating the development of printed and electronic products and their

related translations; liaison with printers, advertisers, website companies, translators, test

publishing companies, and other vendors; ensuring fulfillment is timely and shipping

operations are being run efficiently.

9) Coordinating an annual in-person conference and recording presentations for subsequent

virtual attendance.

Marketing & Sales

10) Marketing, including advertising and promotion, preparing for and managing exhibits and

sales at conferences with occasional conference travel (1 to 3 times per year).

11) Generating and disseminating newsletters and announcements.

Customer Support

12) Providing customer service via email, website chat, video meetings, and phone inquiries.

Human Resources & Training

13) Facilitating human resources (employees, associates, owners, postdocs) to actively support

organizational goals and objectives.

14) Managing a communal and resourceful online presence, including hiring and managing

programmers to undertake needed website revisions, maintaining an active community

forum, and connecting to customers through social media.

15) Managing training and educational operations including scheduling and coordinating online

meetings and trainings; organizing and marketing continuing education programs and

workshops; implementing online customer training and support assistance.

16) Initiating and then maintaining our status as an APA and NY approved CE provider.

Others

17) Managing the ongoing business operations, issues, and queries that emerge during the

regular business day.

18) Other tasks as identified or assigned.

REQUIRED SKILLS AND EXPERIENCE

1) Education: Bachelor’s degree in business administration or related field; MBA preferred.

2) Job-related experience: 4 years of broad, business administrative experience required.

3) Marketing, financial planning, project management, event planning skills.

4) Excellent leadership, interpersonal, organizational, and customer relations skills with good

attention to detail.

5) Excellent written and oral communication skills.

6) Ability to competently process competing demands with multiple deadlines.

7) Adaptability to dynamic environment with steady demeanor and good judgment.

8) Bookkeeping skills applicable to a small business.

9) Strong computer skills.

10) Software Proficiency. Required: Word, Excel, QuickBooks, Zoom, PDF editor (e.g., Adobe

Acrobat), Instagram; preferred: Smartsheet, Publisher, LearnWorlds, video editing, PayPal,

Wise, & SQL.

11) Experience with website management.

12) Multi-cultural competency and foreign language skills desirable.

13) Residency in Northwest Ohio or Southeast Michigan, and preferably in the Toledo area.

14) Private home office with fast and strong computer, fast and reliable internet, printer,

scanner, and preferably at least two screens.

WORKING ENVIRONMENT

Work from a home office with minimal distractions, occasional face-to-face meetings in Toledo,

and infrequent conference travel.

Work mostly business hours, with some flexibility in scheduling.

Webinars and the annual conference will require weekend work several times per year.

Reliable availability to meet by video, talk by phone, and communicate by email during regular

business hours.

Reliable means of transportation when needed (e.g., checking inventory at printer and shipper).