Business Intelligence Analyst

Business Intelligence Analyst

We are seeking a skilled Business Intelligence Analyst to join our dynamic team. This contractor role is central to enhancing our data-driven decision-making capabilities. The ideal candidate will have a strong foundation in data analysis and visualizations, with a keen interest in developing actionable insights that drive business strategy. This role will report into the Performance, Education, and Knowledge (PEAK) Team as part of the global Customer Experience organization comprising Technical Services, Professional Services, PEAK, Portfolio, and Customer Success.

Responsibilities:

• Analyze large datasets to extract meaningful insights and support strategic decision-making across the organization.

• Design, develop, and maintain dashboards and reports that provide visibility into key business metrics and performance indicators.

• Collaborate with various teams to understand data needs and implement comprehensive data strategies.

• Enhance and maintain the quality of data by identifying gaps, recommending improvements, and implementing best practices in data handling and analysis.

• Conduct ad hoc analysis and present findings to stakeholders in a clear and compelling manner.

• Stay abreast of industry trends and developments in data analytics and visualization tools.

• Develop rich, interactive, visually striking graphics and data visualizations using large amounts of data in Tableau and/or other data visualization tools

• Help scale BI processes using automation and scripting wherever possible

• Provide insight into leading analytic practices and foster best practices that are consistent with BI design standards

• Help influence and document the PEAK business intelligence strategy, principles, and roadmap

• Cross functional collaboration with various departments, including IT and Customer Experience (CX) to ensure a cohesive approach

Qualifications:

• 4+ years of experience working with product, customer or other related data analytics fields.

• Validated experience with data visualization and business intelligence tools or packages (Tableau preferred)

• SQL coding/querying skills; experience with Python or other scripting language a plus

• Familiarity with data warehousing solutions (e.g., Snowflake) and ETL processes.

• Ability to work with large amounts of detail; ability to collect, structure and assess data

• Strong communications skills, breaking complex problems and models down to an understandable level that builds confidence with stakeholders

• Strong organizational skills with a high level of accountability and professionalism; willing to go the extra mile to see issues to resolution; self-directed and resourceful

• Comfortable with ambiguity; able to thrive with minimal oversight and process, while keeping leadership informed on progress against deadlines

• Education: Bachelor's degree (statistics, computer science, or math preferred)

Compensation: $50.00 - $67.00

ID#: 1319039