Business Analyst (Salesforce & Zuora CPQ)

DaySmart is a provider of business management software that specializes in providing scheduling and workflow solutions to businesses around the world. We provide award-winning business software to thousands of users in a variety of industries.

As a Business Analyst specializing in Salesforce and Zuora CPQ, you will play a crucial role in enhancing our customer experience, sales, and billing processes. You will work closely with cross-functional teams to gather requirements, analyze business processes, and implement solutions that align with our strategic goals. Your insights and expertise will help drive efficiency and effectiveness in our operations.

Responsibilities

• Requirements Gathering: Collaborate with stakeholders to gather and document business requirements for Salesforce and Zuora CPQ implementations and enhancements.
• Process Analysis: Analyze current business processes related to customer experience, sales, and billing to identify areas for improvement, and propose efficient solutions.
• Solution Design: Work with technical teams to design and implement solutions that meet business requirements, ensuring they are scalable and aligned with industry best practices.
• Testing and Validation: Develop test cases, conduct thorough testing, and validate solutions to ensure they meet the business needs and quality standards.
• Training and Support: Provide training and support to end-users ensuring users.
• Documentation: Create detailed documentation, including business requirements, process flows, and user guides.
• Project Management: Assist in managing projects related to Salesforce and Zuora CPQ, ensuring timely delivery and adherence to project plans.
  
  

Requirements

• 3+ years of experience as a Business Analyst
• Salesforce Business Analyst certification.
• Experience with Salesforce Administration and Zuora CPQ.
• Strong understanding of sales and billing processes.
• Detail-oriented with experience in data analysis and reporting tools.
• Experience with Jira reporting, Confluence, and other collaboration tools.
• Strong problem-solving and analytical abilities.
• Excellent communication skills.
• Ability to work collaboratively in a team environment.
  
  

Preferred Qualifications

• Background in SaaS and cloud-based software.
• Salesforce Administrator certification.
• Knowledge of other CPQ and billing systems.
• Experience with integrating acquired businesses.
  
  

Salary

The salary for this role is $95,000 to $115,000 per year. Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc.

What We Offer

• Competitive salary and benefits including medical, dental, vision, HSA, FSA, and more!
• 401k plan with company match on your contributions.
• Open PTO and a generous paid holiday schedule.
• Supportive work environment with the flexibility to work where/how you want – in-office, remote, or hybrid.
• Opportunities to ensure you are always learning and growing.
  
  

How You Will Work

This will be a US based position. We offer flexible work arrangements including fully remote, in person or hybrid opportunities. For those looking to work in person, we have physical offices in the following cities:

• Ann Arbor, MI
• Scottsdale, AZ
• Wayne, PA
• Austin, TX
  
  

DaySmart is committed to creating a diverse employee environment and is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status.

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