Business Analyst / Project Manager

Title: Business Analyst / Project Manager

Duration: 6 Months (possible extension)

Location: Mettawa, IL/Hybrid; 2/3 days onsite in the beginning; once roles/responsibilities are understood, onsite 1/week, or as needed. Local Candidates only. Will use floating office space while onsite.

Job Description

What are the top 3-5 skills, experience or education required for this position:

• PM - Engage and manage the people, process, and technology that will accomplish the sprint's objectives
• PM - Develop and manage timeline of user stories, forecast time and budget spend, resource allocation
• BA - Meet with APS stakeholders, understand the stakeholder needs and document their needs in JIRA, flow diagrams, or other requirements gathering repository (user stories)
• BA - Identify and design innovative solutions per the business strategy and stakeholder needs
• BA - Communicate the requirements and designs to APS Ops. development team
• BA - Highly skilled in relational database, ER diagrams, SQL
  
  

Purpose Statement

The US Patient Services team is an industry leading organization, providing unparalleled patient support that results in improved brand loyalty and patient satisfaction. The EOT Business Analyst / Project Manager reports to Manager, APS Operations to help support the growth and development of our internal program operational tools, which include:

• Escalation Tool: Internal tool to manage field escalations
• iSuggest: Digital suggestion box to manage program improvements and field suggestions
• SharePoint: Internal team sites to manage team communications and documentation
• SMaRT: Program application to manage changes in workforce such as on board and off boarding resources
  
  

Major Responsibilities

• Liaison between APS Stakeholders and the Cognizant Development, and Testing Team
• Engage and manage the people, process, and technology that will accomplish the sprint's objectives
• Develop and manage timeline of user stories, forecast time and budget spend, resource allocation
• Develop and publish communication plan for the sprint
• Develop, publish, and educate the stakeholders on deployment plan
• Create and communicate status updates to appropriate stakeholders
• Meet with APS stakeholders, understand the stakeholder needs and document their needs in JIRA or other requirements gathering repository (user stories)
• Document and manage backlog of user stories – JIRA or another repository
• Liaison between APS Ops. development team and stakeholders
• Identify and design innovative solutions per the business strategy and stakeholder needs
• Communicate the requirements and designs to APS Ops. development team
• Partner with and assist the APS Ops. development team during the development and unit testing phases
• Develop, manage, and help execute functional and integration testing
• Develop and maintain training and user documentation
• Assist with communications to the stakeholders
• Create, document, execute, and communicate results of user acceptance testing
• Create SOP, work instructions, and detailed process flow diagrams of the solutions
  
  

Qualifications

• 3+ years working in the same functional area on 3 or more concurrent projects
• Experience managing 2 or more projects concurrently and the projects are in different phases
• Able to document the output of the interactions in both written and flow diagrams
• Ability to think through the logical unit of work and conduct a complete impact analysis
• Able to develop good working relationships between all parties
• Highly skilled in relational database
• Develop ER diagrams
• Design and execute SQL
• Working knowledge of JIRA, VISIO
• Experience with Agile type projects and methodology
• Communication Skill: able to take disparate information and present it in a complete, accurate, and concise manner
• Additional Skill Set, not required:
• Experience with Microsoft Power Platform: Power App, Automate, and Power BI
• Experience with .NET
• Smartsheet development
• Power BI development

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com

Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.