Business Analyst -Omnichannel & Guest Support Team

Job Description

iTalent is seeking a Business Analyst for the digital product management team. This team is a key part of the overall Global Digital, OMNI & Guest Support Team. This team will work to create a uniquely truly differentiated and elevated online guest experience for Geography & Channel, working closely with partners in Technology, UX and Operations.

The ideal candidate will have experience:

• delivering guest-facing applications or customer service applications
• digital technologies and post purchase processes

This role is hybrid and will be expected to be onsite 3 days a week. Must be LOCAL to Seattle, WA!

A day in the life: what you'll do:

• Identify and define features/opportunities that improves post purchase experiences such as enhanced tracking, Order confirmation, cancellations, streamline post purchase processes and guest communications.
• Writing user stories
• Assess the guest (customer) and business impact of post-purchase features.
• Participate in sizing sessions to estimate the effort required for features like automated order handling or personalized post-purchase communication for small to midsize projects.
• Use guest feedback and data-driven insights to determine the order of implementation for features that will enhance the post-purchase experience, such as improved order notifications or identify other revenue opportunities
• Draft detailed requirements for post-purchase features, ensuring clarity and alignment with business goals. Work independently with minimal support to define requirements for projects aimed at improving guest satisfaction and operational efficiency.
• Contribute to the prioritization and sequencing of post-purchase features.
• Understands the hierarchy of work and work products and can define Epics & User Stories
• Defines metrics for their work output within a defined measurement framework and can map these to KPIs / OKRs
• Can assess performance of work output and identify the need to adjust plans and replan work for small to midsize products or projects
• Inputs into & documents cross functional communications materials
• Develop and input into the product roadmap for post-purchase initiatives.

Required qualifications and skills

• 3-5+ years of digital business analyst experience with an emphasis on delivering guest-facing applications or customer service applications.
• Up to 2 years of relevant experience will be considered in lieu of product management experience.
• Experience with digital technologies and post purchase processes
• Preference for candidates who have experience working on products with end users outside North America, on an Agile Scrum team
• Strong core consulting skills (demonstrated track record of quality delivery, interpersonal and cross-functional relationship skills)
• Exceptional written and verbal communication skills
• Demonstrated experience in developing and delivering executive level presentations.
• Ability to drive results independently but thrives in collaborative environments
• Has a deep desire to learn and improve by seeking, accepting, and acting on productive feedback
• Desire and ability to learn quickly and work in an agile environment
• Demonstrated leadership; mentorship, visionary, clarity of purpose, motivated, relentless execution
• Experience leading product teams with diverse range of skill sets, locations and direct and in-direct reporting relationships
• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.

Education

• Minimum BA / BS degree from a four-year accredited university (advanced degree preferred)

Company description

About iTalent Digital:

We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. This permeates down to how we approach every interaction, on every project, for every client. You’ll thrive here if you are a dynamic self-starter, a difference-maker or someone who wants to deliver great results, without constraints.

The iTalent Digital Experience:​

Joining us means you’ll be part of our global community, you have a say about your own career journey, and you’ll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries.

iTalent Digital offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, PTO, 401K + matching, networking & career learning and development programs. We are growing and we want to see you grow!​

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Visit https://www.italentdigital.com/careers to learn more about what working at iTalent can mean for you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

iTalent is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact us at recruiting@italentdigital.com and let us know the nature of your request and your contact information.

Additional info

Dynamic environment in a culture of respect, empowerment and recognition for a job well done, apply today!