Business Analyst- Junior (Hybrid)

Location: Raleigh, NC

Duration: 12+ Months

Job Description:

The Business Analyst is a junior level resource within the client Data Services Team (IT) who will assist the client Grants and client Budget Teams with day-to-day operational activities including reports testing, web application testing, help desk issue resolution, documentation updates and COTS configurations (Smartsheet). The Business Analyst must be able to forge an independent working relationship with business and external users to manage requirements gathering and issue resolution.

This position reports to the client but will also take direction from the Business Systems Analyst who interacts between the IT team and the business.

Additional description (including, but not limited to):

• Managing business analysis work or projects with distinct deliverables to a solution
• Identifying and documenting business processes, issues, value levers, metrics, and capabilities
• Collecting, organizing, and analyzing data
• Completing analysis and documentation of as-is capabilities
• Conducting interviews to gather business requirements
• Supporting required system maintenance activities, including support desk, site support, training delivery, etc
• Supporting change management and communications
  
  

Skills:

SkillRequired / DesiredAmountof ExperienceExpertise with Excel, including writing long formulas, pivot tables, comparing multiple data sources to spot differencesRequired2YearsExpertise with testing reports. Verifying data totals compared to various data sources (some online, some not)Required2YearsExpertise with manual Quality Assurance testing of custom web applicationsRequired2YearsExpertise with communicating effectively and professionally, orally and in writing, with business teams and external usersRequired2YearsDemonstrated technical writing experience – user guides, user instructions, system specificationsRequired2YearsGeneral knowledge of an issue ticketing system – adding issues to the system, statusing tickets, resolving and closingRequired2YearsAbility to interact as a productive team member and/or project team, or manage project tasks independentlyRequired2YearsAbility to study and learn independently; ability to adapt work to unanticipated changes and shifting prioritiesRequired2YearsDemonstrated ability to formulate creative solutions to problems while working within defined boundariesRequired2YearsFamiliarity with Smartsheet including workflow, formulas and DocuSign integrationDesired1YearsGeneral knowledge of writing / running basic SQL queries to check data for reports / testingDesired1Years

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