Business Analyst I
Business Analyst I
Dale WorkForce Solutions
Pennsylvania, United States
See who Dale WorkForce Solutions has hired for this role
We are looking for a Data & Reporting Analyst for our team. This analyst will consult with cross-functional teams to identify data and analytical needs, gather the necessary data, conduct detailed analyses, review actionable insights/findings with leadership to assist in their decision making, and facilitate related process/data improvement efforts.
This position is within the Operations Reporting & Analytics team and supports operational improvement initiatives.
Responsibilities
This position is within the Operations Reporting & Analytics team and supports operational improvement initiatives.
Responsibilities
- Derive insights from data analysis, conduct root-cause analysis of operational issues identified by the data, and provide recommendations to remediate operational issues
- Transform raw data and analysis into data visualizations and interactive dashboards using dashboard tools
- Drive understanding of our members and their interaction with our call center, through in-depth analyses of user interaction, engagement, and transcribed calls
- Answer complex business questions via SQL queries to enable business owners to make critical decisions.
- Investigate to identify problematic trends that may impact member experience and operational metrics negatively
- Bachelor's Degree (e.g., Statistics, Engineering, or Economics)
- 5+ years of experience in Data Analytics
- Manage, transform, and analyze data using SQL
- Experience with data visualization tools, such as Power BI and Tableau
- Comfortable with ambiguity with the ability to challenge traditional thinking to solve problems
- Ability to translate business language into technical requirements
- Ability to clean, wrangle, and transform large, complex data sources, using fit-for-purpose data analysis techniques to generate robust insights
- Strong Microsoft Office skills: Excel, PowerPoint
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Seniority level
Entry level -
Employment type
Contract -
Job function
Research, Analyst, and Information Technology -
Industries
IT Services and IT Consulting
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