Dale WorkForce Solutions

Business Analyst I

Dale WorkForce Solutions Pennsylvania, United States
Dale WorkForce Solutions

Business Analyst I

Dale WorkForce Solutions Pennsylvania, United States
3 days ago 152 applicants

See who Dale WorkForce Solutions has hired for this role

We are looking for a Data & Reporting Analyst for our team. This analyst will consult with cross-functional teams to identify data and analytical needs, gather the necessary data, conduct detailed analyses, review actionable insights/findings with leadership to assist in their decision making, and facilitate related process/data improvement efforts.

This position is within the Operations Reporting & Analytics team and supports operational improvement initiatives.

Responsibilities

  • Derive insights from data analysis, conduct root-cause analysis of operational issues identified by the data, and provide recommendations to remediate operational issues
  • Transform raw data and analysis into data visualizations and interactive dashboards using dashboard tools
  • Drive understanding of our members and their interaction with our call center, through in-depth analyses of user interaction, engagement, and transcribed calls
  • Answer complex business questions via SQL queries to enable business owners to make critical decisions.
  • Investigate to identify problematic trends that may impact member experience and operational metrics negatively

Skills/Qualifications

  • Bachelor's Degree (e.g., Statistics, Engineering, or Economics)
  • 5+ years of experience in Data Analytics
  • Manage, transform, and analyze data using SQL
  • Experience with data visualization tools, such as Power BI and Tableau
  • Comfortable with ambiguity with the ability to challenge traditional thinking to solve problems
  • Ability to translate business language into technical requirements
  • Ability to clean, wrangle, and transform large, complex data sources, using fit-for-purpose data analysis techniques to generate robust insights
  • Strong Microsoft Office skills: Excel, PowerPoint

  • Seniority level

    Entry level

  • Employment type

    Contract

  • Job function

    Research, Analyst, and Information Technology

  • Industries

    IT Services and IT Consulting

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