We are looking for a Data & Reporting Analyst for our team. This analyst will consult with cross-functional teams to identify data and analytical needs, gather the necessary data, conduct detailed analyses, review actionable insights/findings with leadership to assist in their decision making, and facilitate related process/data improvement efforts.
This position is within the Operations Reporting & Analytics team and supports operational improvement initiatives.
Responsibilities
Derive insights from data analysis, conduct root-cause analysis of operational issues identified by the data, and provide recommendations to remediate operational issues
Transform raw data and analysis into data visualizations and interactive dashboards using dashboard tools
Drive understanding of our members and their interaction with our call center, through in-depth analyses of user interaction, engagement, and transcribed calls
Answer complex business questions via SQL queries to enable business owners to make critical decisions.
Investigate to identify problematic trends that may impact member experience and operational metrics negatively
Skills/Qualifications
Bachelor's Degree (e.g., Statistics, Engineering, or Economics)
5+ years of experience in Data Analytics
Manage, transform, and analyze data using SQL
Experience with data visualization tools, such as Power BI and Tableau
Comfortable with ambiguity with the ability to challenge traditional thinking to solve problems
Ability to translate business language into technical requirements
Ability to clean, wrangle, and transform large, complex data sources, using fit-for-purpose data analysis techniques to generate robust insights
Strong Microsoft Office skills: Excel, PowerPoint
Seniority level
Entry level
Employment type
Contract
Job function
Research, Analyst, and Information Technology
Industries
IT Services and IT Consulting
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