Business Analyst - Digital Payments
Business Analyst - Digital Payments
Eliassen Group
United States
See who Eliassen Group has hired for this role
A leading provider of health insurance solutions committed to delivering exceptional customer experiences. Seeking a Senior Business Analyst specializing in digital payments to drive innovation and efficiency in our payment processes. As a key member of our team, you will have the opportunity to shape the future of digital premium payments and enhance our customers' journey
Job Responsibilities:
- Elicit, analyze, document, and manage detailed requirements based on work sessions, conversations, emails, and written documentation.
- Recommend opportunities to improve processes and quickly identify risks to the development timeline.
- Thoughtfully organize large quantities of information for stakeholder reference.
- Become the Subject Matter Expert (SME) for digital premium payments, understanding all details and functionalities of the payment portal.
- Partner with the Product Owner to review written requirements and ensure alignment with business objectives.
- Schedule and facilitate workshops to gather, document, and refine requirements.
- Execute business readiness activities, including developing communication plans to support changes to technology, processes, and people.
- Create data flow maps, business logic diagrams, and dependency mapping to enhance understanding and alignment.
- Identify dependencies and gaps in requirements and proactively address them.
- Create test cases and write requirements as if they will become test cases to ensure thorough testing coverage.
- Produce and maintain reports measuring business performance and key performance indicators (KPIs).
Desired Qualities and Experience:
- Strong listening, communication, and written skills to effectively gather and convey requirements.
- Experience in database and data analysis tools such as SQL, Tableau, and Excel.
- Experience with JIRA, Confluence, and PowerPoint for documentation and collaboration.
- Prior experience in payments and/or digital experience
- Knowledge of on/off exchange CMS (Centers for Medicare & Medicaid Services) and insurance premium payment processes.
- Ability to ask thoughtful, probing questions to ensure clarity and predict impacts on projects.
- Comfortable engaging stakeholders across the enterprise at all levels to gather insights and feedback.
- Deep sense of accountability to the project and commitment to delivering exceptional outcomes for our prospects and members.
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Seniority level
Mid-Senior level -
Employment type
Contract -
Job function
Strategy/Planning and Business Development -
Industries
Hospitals and Health Care
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See who you knowFeatured Benefits
Inferred from the description for this job
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Medical insurance -
Dental insurance -
Vision insurance -
401(k)
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