Service Catalog Consultant
60-65/hour on contract, long term, need 2+ years of ServiceNow experience, specifically Service Catalog:
Top 3 Qualifications:
Experience with at least 3 of our primary implemented ServiceNow applications:
o Service Catalog
o Customer Service Management
o IT Service Management
o IT Operations Management
o IT Asset Management
2-4 years’ experience as a Business Analyst.
Experience with Scrum; Scrum Master Certification is not required.
Project Duties:
- Understand business initiatives, strategic plans, and platform architecture to influence project execution
- Evaluate how system changes will affect workflows, data, and reporting
- Working with the implementation partners, business, and IT to optimize and enhance the Service Now platforms
- Extensive background in managing multiple workstreams in a fast-paced environment
Essential Responsibilities:
- Demonstrate understanding of the Agile framework
- Establish and maintain relationships with teams, stakeholders, and vendors
- Provide detailed documentation surrounding requirements and work with the development team and QA team
- Gathered stakeholder requirements and communicated business needs with technical details to developers and architects.
- Perform quality assurance testing and verify that improvements satisfy business requirements.
- Analyze and map business processes used to identify process gaps
- Assist in formalizing action plans and workflows to achieve specific business goals and improve overall processes
- Maintain product backlog
- Facilitate sprint planning, prioritization, and grooming meetings
- Create user stories, acceptance criteria, and test case design
Skills and Abilities
- In-depth knowledge of ServiceNow – Particularly with Service Catalog Items and ITSM
- Bring proven SDLC knowledge and processes to help streamline workflows
- Requires a unique combination of business acumen, technical expertise, and leadership
- Excellent written and verbal communication skills
- Must be well organized, detail-oriented, meticulous with effective time management
- Should have methodical & creative thought processes, with the ability to quickly adapt
- Proactive in learning new toolsets to improve processes and reporting further
Processes and Methodologies
- Critical Path: determined by identifying the longest stretch of dependent activities and measuring the time required to complete them from start to finish.
- Risk Management: the identification, evaluation, and prioritization of risks followed by coordinated application to minimize, monitor, and control the probability or impact
- Change Management: a systematic approach to dealing with the transition or transformation of an organization's goals, processes, or technologies
Preferred Skills
· Making process diagrams and workflows in MS Visio
· Agile project management
· Managing work items in Jira, Azure DevOps, or OnePlan
· 2-5 years of Business Analyst experience with ServiceNow
· Bachelor's degree in computer science, business, or a related field
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Seniority level
Mid-Senior level -
Employment type
Contract -
Job function
Information Technology, Analyst, and Consulting -
Industries
Insurance Agencies and Brokerages, Insurance, and Financial Services
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See who you knowFeatured Benefits
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Medical insurance -
Dental insurance -
Vision insurance -
401(k)
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