Business Analyst

60-65/hour on contract, long term, need 2+ years of ServiceNow experience, specifically Service Catalog:

Top 3 Qualifications:

Experience with at least 3 of our primary implemented ServiceNow applications:

o Service Catalog

o Customer Service Management

o IT Service Management

o IT Operations Management

o IT Asset Management

2-4 years’ experience as a Business Analyst.

Experience with Scrum; Scrum Master Certification is not required.

Project Duties:

• Understand business initiatives, strategic plans, and platform architecture to influence project execution
• Evaluate how system changes will affect workflows, data, and reporting
• Working with the implementation partners, business, and IT to optimize and enhance the Service Now platforms
• Extensive background in managing multiple workstreams in a fast-paced environment

Essential Responsibilities:

• Demonstrate understanding of the Agile framework
• Establish and maintain relationships with teams, stakeholders, and vendors
• Provide detailed documentation surrounding requirements and work with the development team and QA team
• Gathered stakeholder requirements and communicated business needs with technical details to developers and architects.
• Perform quality assurance testing and verify that improvements satisfy business requirements.
• Analyze and map business processes used to identify process gaps
• Assist in formalizing action plans and workflows to achieve specific business goals and improve overall processes
• Maintain product backlog
• Facilitate sprint planning, prioritization, and grooming meetings
• Create user stories, acceptance criteria, and test case design

Skills and Abilities

• In-depth knowledge of ServiceNow – Particularly with Service Catalog Items and ITSM
• Bring proven SDLC knowledge and processes to help streamline workflows
• Requires a unique combination of business acumen, technical expertise, and leadership
• Excellent written and verbal communication skills
• Must be well organized, detail-oriented, meticulous with effective time management
• Should have methodical & creative thought processes, with the ability to quickly adapt
• Proactive in learning new toolsets to improve processes and reporting further

Processes and Methodologies

• Critical Path: determined by identifying the longest stretch of dependent activities and measuring the time required to complete them from start to finish.
• Risk Management: the identification, evaluation, and prioritization of risks followed by coordinated application to minimize, monitor, and control the probability or impact
• Change Management: a systematic approach to dealing with the transition or transformation of an organization's goals, processes, or technologies

Preferred Skills

· Making process diagrams and workflows in MS Visio

· Agile project management

· Managing work items in Jira, Azure DevOps, or OnePlan

· 2-5 years of Business Analyst experience with ServiceNow

· Bachelor's degree in computer science, business, or a related field