60-65/hour on contract, long term, need 2+ years of ServiceNow experience, specifically Service Catalog:
Top 3 Qualifications:
Experience with at least 3 of our primary implemented ServiceNow applications:
o Service Catalog
o Customer Service Management
o IT Service Management
o IT Operations Management
o IT Asset Management
2-4 years’ experience as a Business Analyst.
Experience with Scrum; Scrum Master Certification is not required.
Project Duties:
Understand business initiatives, strategic plans, and platform architecture to influence project execution
Evaluate how system changes will affect workflows, data, and reporting
Working with the implementation partners, business, and IT to optimize and enhance the Service Now platforms
Extensive background in managing multiple workstreams in a fast-paced environment
Essential Responsibilities:
Demonstrate understanding of the Agile framework
Establish and maintain relationships with teams, stakeholders, and vendors
Provide detailed documentation surrounding requirements and work with the development team and QA team
Gathered stakeholder requirements and communicated business needs with technical details to developers and architects.
Perform quality assurance testing and verify that improvements satisfy business requirements.
Analyze and map business processes used to identify process gaps
Assist in formalizing action plans and workflows to achieve specific business goals and improve overall processes
Maintain product backlog
Facilitate sprint planning, prioritization, and grooming meetings
Create user stories, acceptance criteria, and test case design
Skills and Abilities
In-depth knowledge of ServiceNow – Particularly with Service Catalog Items and ITSM
Bring proven SDLC knowledge and processes to help streamline workflows
Requires a unique combination of business acumen, technical expertise, and leadership
Excellent written and verbal communication skills
Must be well organized, detail-oriented, meticulous with effective time management
Should have methodical & creative thought processes, with the ability to quickly adapt
Proactive in learning new toolsets to improve processes and reporting further
Processes and Methodologies
Critical Path: determined by identifying the longest stretch of dependent activities and measuring the time required to complete them from start to finish.
Risk Management: the identification, evaluation, and prioritization of risks followed by coordinated application to minimize, monitor, and control the probability or impact
Change Management: a systematic approach to dealing with the transition or transformation of an organization's goals, processes, or technologies
Preferred Skills
· Making process diagrams and workflows in MS Visio
· Agile project management
· Managing work items in Jira, Azure DevOps, or OnePlan
· 2-5 years of Business Analyst experience with ServiceNow
· Bachelor's degree in computer science, business, or a related field
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology, Analyst, and Consulting
Industries
Insurance Agencies and Brokerages, Insurance, and Financial Services
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