Business Analyst

The OpenELIS Foundation is a consortium of public health IT and laboratory professionals, driven by a shared goal of collaboration, with a desire to share our knowledge and experience. We believe in the power of technology and open-source software to improve public health laboratory processes and, by extension, public health outcomes. 

Responsibilities

• Requirements and Technical Specifications - Gather, develop, coordinate, and manage business requirements. Translate requirements into technical specifications to be used by developers. Document requirements in Jira/Confluence.
• Testing - Perform functional testing to ensure new features work as designed. Perform regression testing to ensure the new features have not negatively impacted the existing functionality. Support implementation and use of an automated testing tool which includes developing test cases in the testing tool.
• Training - Use training software to develop training plans/materials. Perform training for public health laboratories on LIMS, Instrument Interfacing, and Electronic Test Order and Reporting (ETOR). Assist Public Health Laboratories/LIMS Admins with development/modification to system specific Standard Operating Procedures (SOP’s). 
• Support - Provide support to public health laboratory/LIMS admins on an as needed basis to help answer questions, resolve issues, and/or partner with IT staff in resolving issues. Assist PHL/LIMS Admins with configuration of laboratory tests, quality control, inventory, etc. within LIMS.  Use Jira Service Management and Jira to track support tickets.
• Collaboration and embracing diversity - Ability to work with a variety of individuals and groups in a constructive and civil manner while appreciating the unique contribution of individuals from varied cultures, race, creed, color, national origin, age, sex, disability, sexual orientation, and gender identity.
• Leadership - Contribute ideas, seek improvement, meet or exceed user and team expectations with effective support and communications.
• Travel - Travel to Public Health related conferences to advance learning upcoming potential projects with Public Health Labs and to train new OpenELIS clients.

Technical Skill Requirements

• Requirements and Technical Specifications - Experience in gathering and developing requirements, and translating requirements into technical specifications, including: 1) Facilitating requirements gathering sessions; 2) Gap analysis of current system processes to LIMS processes; 3) Documenting ‘as-is’ and ‘future state’ business processes; 4) User interface design; 5) SQL and relational database experience and documenting database changes; 6) Data modeling and creating/updating entity relational diagrams (ERDs); 7) Data mapping (Ex: FHIR defined format to LIMS DB, LIMS User Interface to LIMS database and Instrument file to LIMS database.)
• Testing - Experience developing test plan, test cases, and executing test cases that correspond to documented requirements. Experience with automated testing tools.
• Training - Prefer experience in performing training in person or via Zoom or other conferencing tool. Prefer experience training on a LIMS/LIS, instrument interfacing, bi-directional electronic messaging (HL7) with public health stakeholders and the PHL, and/or inventory management systems.
• Other - Prefer experience with the following: Laboratory Information Systems (LIS/LIMS) or healthcare systems, HL7 messaging and LOINC/SNOMED Vocabulary mapping, Instrument Interfacing, Inventory management, Barcode printers/scanners
• Location - Work will be primarily remote. Prefer residence in the following states: Wisconsin, Iowa, Minnesota, Missouri, Virginia, Utah or the ability to support customers in the Pacific time zone.   
• Working Hours - Willingness to work on weekends and evenings to support clients on the west coast of the US and on the Pacific islands. Weekend and evening support will be an on-call, rotation basis.

Education, Experience, Other

•      Bachelor’s degree in science field preferred.
•      U.S. citizenship
•      Experience supporting IT solutions in a public health laboratory environment
•      Excellent communication and customer relations skills
•      Ability to apply critical thinking, technical problem solving, and analyze system specifications
•      Strong organizational and personal project management skills
•      Project Management or Business Analyst certification preferred
•      Newborn Screening, Environmental, Next Generation Sequencing laboratory experience preferred.

Benefits

• 401(k)
• Health insurance
• Paid time off