Business Analyst

The American Board of Internal Medicine (ABIM) is currently seeking a Business Analyst to join its Strategy, Planning and Optimization team. The Business Analyst drives the elicitation and documentation of business requirements and ensures what is documented is ultimately delivered (through user acceptance testing). This individual is responsible for reviewing and documenting business processes in order to gain a complete understanding of current procedures, identify improvements, document new business needs, and connect businesspeople to information technology groups in the organization. Business analysts at ABIM work to become deeply knowledgeable in select business area functions and technology.

Reporting to the Senior Director, Strategy, Planning and Optimization, the Business Analyst has the following primary responsibilities:

• Elicit and facilitate requirements using interviews, document analysis, requirements workshops, surveys, business process flows, use cases, scenarios, and workflow analysis.
• Develop an in-depth knowledge of select ABIM business area business processes and underlying technology (become a key SME for various areas of the business).
• Proactively communicate and collaborate with internal and external customers to analyze information and functional needs. Drive and challenge business units on their assumptions of how they will successfully execute their plans.
• Collaborate with developers and subject matter experts to align business and technical solutions analyzing tradeoffs between usability and performance needs.
• Partner with ABIM colleagues to define training plans, user documentation, and change management for all change initiatives.
• On a continual basis, update documentation relating to the various ABIM systems & processes affected by project work.

The ideal candidate has a Bachelor’s degree, or equivalent experience, with a minimum of three years of business analysis experience within a formal software development methodology. A solid background with an Agile software development life cycle (grooming & refining, sprint reviews, sprint demos, etc.) is highly desired. Microsoft Visio and SharePoint proficiencies are required, along with the ability to work in an organization that uses iterative project techniques to keep software development aligned with business needs. Six Sigma/Lean certification (or training in progress) is desired.

The successful incumbent will have strong analytical skills and is well-versed in root cause analysis, with a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements. A person with the desire and proven acumen to proactively anticipate problems and recommend solutions, along with the necessary acumen to manage the process of innovative change effectively, will flourish in this role.

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At the American Board of Internal Medicine, our team of unique and talented professionals, and the inspiring work they do, are essential to meeting the needs and expectations of ABIM’s diverse community of physicians.

ABIM is like no other workplace, and we are proud of it. We are committed to recognizing the importance of our people by investing in their lives through ongoing learning opportunities and exceptional total compensation & benefit offerings.