Bilingual Call Center Manager

About the job

Randstad is actively assisting a long time client with its search for a Bilingual Call Center Manager. Our client is a well-established and profitable organization with a strong track record of employee development and retention. They are offering competitive compensation, and looking to hire quickly.

*Direct Hire

*Pay = 40-50k

*Virtual / Work from home

*Must be Bilingual in English and Spanish

Approved States: Alabama, Georgia, Florida, Illinois, Kentucky, South Carolina, Tennessee, Texas

Overview:

Our Client is hiring Virtual Bilingual Insurance Project Coaches who are responsible for

supervising and developing a team of insurance service or sales consultants. Your role will focus on

driving performance, building a motivated team, and fostering individual skill development in a virtual environment.

Responsibilities:

• Maximize Team Potential: Work closely with your team to leverage their natural talents and maximize their performance.
• Team Management: Supervise a team of 15 or more virtual insurance service or sales consultants who engage with existing and prospective customers to offer tailored solutions.
• Utilize technology and proven leadership skills to ensure continued consultant development and confidence in a virtual environment.
• Collaboration: Partner with management and peers to identify best practices and brainstorm solutions to both minor and major challenges.
• Performance Improvement: Identify opportunities for individual and team performance enhancement, implement improvement processes, and close performance gaps.
• Conflict Resolution: Effectively resolve conflicts and achieve outstanding results by balancing empathy, care, and performance for both customers and staff.
• Administrative Duties: Handle administrative tasks such as managing time off, approving payroll adjustments, ensuring schedule adherence, and monitoring performance metrics.

Qualifications:

• Must be bilingual in English and Spanish
• Previous supervisory experience in a call center environment. Leading virtual teams a plus.
• Ability to communicate direction in a clear and concise manner
• Possess a strong customer service background with the ability to drive results for your team.
• Possess strong leadership and relationship skills.
• Have a naturally positive attitude.
• Know your way around Microsoft Office products.
• Problem-solver with a genuine desire to help people be successful.
• Can work on more than one thing at a time and know how to prioritize.

Interested and qualified candidates should apply through this job posting and contact:

--

Bert Baloga

Staffing Manager

Randstad Strategic Customer Group

201 South College Street, Suite 2200

Charlotte, NC 28244

T 704.837.7231

bert.baloga@randstadusa.com

LinkedIn

Randstad provides a human touch in a technology driven world - any skill, anywhere.