Practice Director at Randstad | President's Club 2024 | Recruiting | Staffing | Talent Management | 813-601-7867 | jordan.schilit@randstadusa.com |…
Randstad is actively assisting a long time client with its search for a Bilingual Call Center Manager. Our client is a well-established and profitable organization with a strong track record of employee development and retention. They are offering competitive compensation, and looking to hire quickly.
Our Client is hiring Virtual Bilingual Insurance Project Coaches who are responsible for
supervising and developing a team of insurance service or sales consultants. Your role will focus on
driving performance, building a motivated team, and fostering individual skill development in a virtual environment.
Responsibilities:
Maximize Team Potential: Work closely with your team to leverage their natural talents and maximize their performance.
Team Management: Supervise a team of 15 or more virtual insurance service or sales consultants who engage with existing and prospective customers to offer tailored solutions.
Utilize technology and proven leadership skills to ensure continued consultant development and confidence in a virtual environment.
Collaboration: Partner with management and peers to identify best practices and brainstorm solutions to both minor and major challenges.
Performance Improvement: Identify opportunities for individual and team performance enhancement, implement improvement processes, and close performance gaps.
Conflict Resolution: Effectively resolve conflicts and achieve outstanding results by balancing empathy, care, and performance for both customers and staff.
Administrative Duties: Handle administrative tasks such as managing time off, approving payroll adjustments, ensuring schedule adherence, and monitoring performance metrics.
Qualifications:
Must be bilingual in English and Spanish
Previous supervisory experience in a call center environment. Leading virtual teams a plus.
Ability to communicate direction in a clear and concise manner
Possess a strong customer service background with the ability to drive results for your team.
Possess strong leadership and relationship skills.
Have a naturally positive attitude.
Know your way around Microsoft Office products.
Problem-solver with a genuine desire to help people be successful.
Can work on more than one thing at a time and know how to prioritize.
Interested and qualified candidates should apply through this job posting and contact:
Jordan Schilit
Practice Director at Randstad
jordan.schilit@randstadusa.com
813-601-7867
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Customer Service, Administrative, and Management
Industries
Telephone Call Centers
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