Benefits and Prescription Access Team Manager (Human Service Worker IV)

Job Announcement

At the CSB service sites, this position oversees the Benefit & Prescription Access Team. Ensures that preregistrations, registrations, and financial eligibility enrollment is completed in a timely and accurate. The Benefit and Prescription Access team minimizes financial barriers to behavioral health, primary care, dental care, and prescription services. The team also facilitates enrollment, conducts in-person and over the phone interviews with consumers to identify available resources for primary medical care and prescription assistance, and performs tasks related to staff and consumer consultations and in-service trainings and special projects.

Here are some of additional benefits CSB employees enjoy:

• The population of Fairfax County is very diverse where 38.7% of residents speak a language other than English at home ( Spanish, Asian/Pacific Islander, Indo-European, and others ) and CSB recognizes that staff competence speaking a variety of languages is necessary to meet client needs. We encourage candidate’s bilingual in English and a foreign language to apply. A foreign language skills stipend of up to $1,300/year (full-time) may be given for qualified bi-lingual employees.
• License/Certification Reimbursement - Reimbursement for job related licenses and/or certifications once per year.
• To find out more about the benefits of working with Fairfax County Government, please visit the CSB Careers Page .
  
  

Note: To learn more about careers that make a difference, watch our video " CSB Celebrates 50th Anniversary of Providing Care ."

Effective July 13, 2024, compensation plans will be increased by 2% (market rate adjustment): https://www.fairfaxcounty.gov/hr/fy-2025-compensation-plan

Illustrative Duties

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)

• As a member of the management team, collaborates with other supervisors and managers to ensure that staff, the community, and other human service providers work together to provide a holistic program of services;
• Provides day-to-day guidance, direction, and mentoring to a group of professional staff on case related issues, policies and procedures, agency initiatives, and professional development;
• Plans caseloads, assigns cases and reviews case records;
• Ensures all program timeframes and performance outcomes are met;
• Communicates performance expectations and monitors performance and accomplishments of staff and overall unit against the goals and objectives of the program;
• Regularly conducts individual conferences with staff to discuss specific case problems and monitors casework progress;
• Identifies crisis situations and provides crisis intervention as needed to address difficult or dangerous situations;
• Interviews job applicants and makes recommendations for hiring;
• Prepares and conducts formal and informal performance evaluations in a timely manner;
• Handles performance and discipline issues in a timely manner and in accordance with County personnel policy;
• Plans for and facilitates the professional growth of staff;
• Interprets, applies, and explains complex federal, state and County policies to applicants, service providers, the general public and other interested parties;
• Prepares appeal documents and may represent the agency in administrative appeals filed by clients;
• Participates in case staffings with other County staff or community organizations to assess needs of clients;
• Participates in inter and intra agency multidisciplinary work groups and teams;
• Makes public presentations on programs and services;
• Monitors and assures efficient, effective coordination of services provided to clients, identifies service delivery gaps and takes action to improve operations;
• Evaluates the effectiveness of policies, procedures, and best practices to ensure compliance with federal, state and local regulations;
• May participate in the evaluation of service providers and provide feedback to program management staff;
• Researches available grants and business and community partnerships and determines feasibility of acquisition of funds and appropriate projects for funding;
• Writes and/or assists with writing grant applications, proposals for funding, and business plans;
• Prepares or oversees and presents narrative and statistical reports documenting the work of the unit and/or in relation to case activity.
  
  

Required Knowledge Skills And Abilities

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)

• Thorough knowledge of complex federal, state and local laws governing public assistance and welfare reform;
• Knowledge of basic human behavior and social problems;
• Knowledge of social, economic, health and cultural factors which can serve as barriers to employment;
• Knowledge of best practices in workforce development and case management;
• Ability to communicate effectively, both orally and in writing;
• Ability to make mathematical computations;
• Ability to schedule, organize, and manage workload of self and others sufficient to meet deadlines;
• Ability to read, interpret and apply program policies and procedures;
• Ability to use automated technology to conduct research, to establish and maintain case records, and to produce correspondence and reports;
• Ability to interpret and analyze data;
• Ability to handle multiple deadlines, high volume of client contact, high caseloads, and competing priorities;
• Ability to establish and maintain effective working relationships with clients, co-workers, other human service providers and the general public;
• Ability to work well with clients and coworkers from various socio-economic and cultural backgrounds;
• Ability to maintain professional ethics related to confidentiality of client information;
• Ability to work in a team environment;
• Ability to work effectively with people under stress;
• Ability to provide excellent customer service;
• Ability to identify clients in crisis and intervene to stabilize the situation;
• Ability to identify client issues requiring referral to other human service providers (e.g., substance abuse, spousal abuse);
• Ability to supervise the work of others effectively;
• Ability to provide ongoing, timely, and constructive feedback to staff regarding case work;
• Ability to develop, train, mentor, and motivate staff;
• Ability to review cases for consistency, best practice, timeliness, accuracy and appropriateness of action;
• Ability to accept changes in work assignments and environment;
• Ability to recognize and implement best proactive approaches to service delivery;
• Ability to make public presentations.
  
  

Employment Standards

MINIMUM QUALIFICATIONS:

Any combination of education, experience, and training equivalent to the following:

(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")

Graduation from an accredited four-year college or university with a bachelor's degree plus four years of professional human services or related work experience.

NECESSARY SPECIAL REQUIREMENTS:

The appointee to this position will be required to complete a criminal background check, a Child Protective Services Registry check, and sanction screening to the satisfaction of the employer. A TB screening upon hire.

This position is emergency/essential services personnel. (Required to report for duty during inclement weather and/or other emergencies.)

PREFERRED QUALIFICATIONS:

• Bachelor’s degree in a Humans Services field.
• At least two years of experience in the Human services field.
• At least two years of experience or more in managing large teams.
• At least two years of experience overseeing benefit determinations.
• At least two years of experience collecting and analyzing data and presenting outcomes to Senior Leadership.
• Two years of experience or more working with Electronic Health Records.
• Proficiency in Microsoft Office suite particularly MS Word, MS PowerPoint, and MS Excel.
  
  

PHYSICAL REQUIREMENTS:

Ability to communicate clearly and concisely, both orally and in writing. Ability to operate keyboard driven equipment and lift up to 15 lbs. Visual acuity is required to read data on computer monitor(s). All duties performed with or without reasonable accommodations.

SELECTION PROCEDURE:

Panel Interview and may include a practical exercise.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov . EEO/AA/TTY.