Benefits Advocate

🚀 Who we are

Nava Benefits is a modern benefits brokerage on a mission to make great benefits easy. We're led by a calling that's focused on more than maximizing profits: bringing high-quality, affordable healthcare to all Americans. Starting with a focus on employers, our approach combines deep industry expertise and tech-forward innovation with an ultimate goal to #fixhealthcare.

Launched by seasoned co-founders, we're a cross-functional, passionate group of experts and disruptors of the system intent on combatting the rising cost and lack of accessibility of American healthcare while also building the industry's most diverse and dynamic place to work. In 2022, Nava was proudly ranked on the Inc. Best Workplaces list and NYC Digital Health 100.

🚀 Role Overview

Nava is searching for a dynamic Benefits Advocate to join our mission-critical Member Support team! Powered by The Nava Benefits App, we're revolutionizing benefits support by offering comprehensive assistance for open enrollment, bill & EOB explanations, getting help with complicated claims and more. As a Benefits Advocate, you'll educate members on open enrollment, resolve claims and billing issues, answer benefits and coverage questions, and be the go-to for all member inquiries. If you're a passionate benefits expert eager to make a difference, join Nava and help transform the benefits experience for employees everywhere. This position is fully remote and welcomes candidates from anywhere in the US. While the role offers flexibility, candidates should be available to align with west coast core working hours.

🔑 Key Responsibilities:

• Support and Educate: Provide comprehensive open enrollment education and answer benefits/coverage questions.
• Resolve Issues: Tackle claims and billing discrepancies with minimal support.
• Member Inquiries: Be the go-to person for all member-related questions and concerns.
• Proactive Communication: Monitor membership files and notify clients of any delays.
• Carrier Outreach: Communicate with carriers (phone & email) regarding member inquiries or enrollment issues.
• Collaborate: Provide regular updates to management and the client success team.
• Multitask: Effectively triage and manage multiple member requests at a given time.
  
  

👨🏼‍💻 Preferred Experience:

• Experience: 7-10 years in a benefits brokerage setting in a member-facing role.
• Independence: Proven ability to resolve benefit member issues directly with carriers.
• Tech-Savvy: Familiarity with internal ticketing systems is a plus.
• Problem-Solving: Strong skills in resolving issues with a customer satisfaction focus.
• Team Player: Demonstrated ability to collaborate effectively in a team environment.
• Attention to Detail: Exceptional multitasking abilities and meticulous attention to detail.
  
  

Working at Nava

Founded as a remote-first company, at Nava we prioritize building and strengthening connections across teams and around the country. From weekly coffee chats and monthly virtual spacewalks, to quarterly (but optional) in-person team events, our culture thrives on fostering a dynamic and inclusive environment while still allowing team members the autonomy to choose how and where they do their best work.

🚀 Benefits

• As a remote-first company, we offer location-agnostic pay based on NYC benchmarks regardless of where someone is located within the U.S. The base salary range for this role is $70,000 - $85,000 and is based on individual qualifications and experience.
• Stock Options
• Medical, dental, and vision insurance
• Flexible spending account (FSA) and Health Savings Account (HSA)
• 401k with $1,500 annual match, Short Term Disability, Long Term Disability, and Life Insurance
• 12 weeks of paid leave for all new parents + 2 weeks of transition time where you can work 20 hours/week and get paid your normal salary
• $50/month to go towards a benefit of your choosing that will improve your mental or physical health and more
• Flexible PTO
• $1,000 stipend to set up your home office
• $50/month connectivity reimbursement
• And more…
  
  

Candidates from all backgrounds are encouraged to apply. We believe that solving America's healthcare problem requires leveraging America's greatest strength: our diversity. Healthcare affects everyone – and a team that includes people from all backgrounds and walks of life will be more effective at driving change than a homogeneous one. We are excited to build that kind of team at Nava.