Benefits Administration Senior Specialist - Remote

Benefits Administration Senior Specialist Remote JOB DESCRIPTION Help manage all aspects of the Benefits administration process, including but not limited to: Research, resolve and respond to escalated benefits inquiries from employees, managers and HR requiring specialized benefits knowledge Providing benefit plan interpretation based on predetermined guidelines from Benefits Administration Lead and Benefits Manager Supporting all escalations related to benefits processes including open enrollment, new hire/terms processing, life events, etc. Act as a SME with specialized Benefits knowledge and will resolve more complex issues as needed Review documentation for life status changes and other transactions requiring documentation verification Manages invoicing and bill processing for all benefits programs Performs regular quality checks of benefits-related data, ensuring the accuracy of all benefits enrollments and data in Workday to provide vendors with accurate enrollment and eligibility information Assists with the open enrollment process including testing configuration, providing necessary reporting to vendors, and answering employee questions. Comm Minimum Requirements unicate daily with Benefits Administration Lead on productivity, quality & availability, Conducts vendor and HRIS audits to ensure accuracy of Benefits records and resolves discrepancies in a timely manner Seek to continuously develop and improve personal levels of knowledge and expertise, coordinating with the Benefits Administration Lead & Benefits Manager for training as required. Identify communication and operational issues arising during day-to-day administration activities, making recommendations for process improvements to continuously improve efficiency and customer service. Provide support to Benefits Administration Lead and Benefits Manager for special projects, including open enrollment, annual benefit statement production, performing research and other tasks as needed Assists in onboarding and integration of Benefits Specialists Maintain employee confidentiality at all times Other duties as assigned. Preferred Requirements Education: Bachelor's Degree in Human Resources or related degree Ability to easily and effectively communicate complex information in a meaningful manner Ability to work collaboratively with peers internally and with external business partners Highly organized with strong attention to detail and strong follow-through skills. Ability to manage concurrent projects and /or programs. Ability to work well under pressure; meet established targets and goals in a high volume, fast-paced and rapidly changing work environment Ability to work independently, effectively prioritize work, and consistently meet daily, weekly and monthly deadlines. Must be able to efficiently and effectively manage a high volume of inquiries and respond in a timely manner Experienced with operating systems ServiceNow and Workday. #DICE jconnelly@c4techservices.com #J-18808-Ljbffr