Banquets Manager

Description

Job Overview:

The Banquet Manager is responsible for effective use of all assigned personnel to achieve maximum operating results, revenue enhancements and tracking, and cost of goods control. The Banquet Manager ensures that guest service needs are identified and develops resources to ensure proper guest service. The Banquet Manager provides leadership and direction for promotions throughout the property. Directly oversees the Banquet and Team Dining Room department team members.

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties And Responsibilities

• Identifies and defines business needs and implements solutions which may result in beneficial changes in assigned operations, improvement in the operations impact or interaction with customers, improvement in the operations ability to reduce or contain costs or generate additional revenue
• Develops and implements customer service training programs as needed; Ensures that the Department supports the Casino by providing outstanding service to VIP guests and during special events
• Directs the development and administration of controls for all phases of assigned outlets in an economical and profitable manner while maintaining established standards
• Institutes cost control procedures and standards of performance; Administers scheduling programs to ensure highest service levels with maximum productivity
• Counsels, guides, trains, and instructs assigned personnel in the proper performance of their duties
• Works with manual and automated systems and develops or implements procedures, formats, budgets, testing, training, and documentation
• Develops and modifies operating standards and procedures when necessary for Banquets and Team Dining Room
• Provides project leadership and project management as assigned
• Directs and assigns all Banquet Event Orders internal and external
• Meets weekly on all Banquet Events Orders and updates as needed
• Directly assures that all Banquet events are properly planned and staffed for quality execution
• Acts immediately on all customer complaints and takes corrective action as needed
• Oversees personnel changes in assigned departments including hiring, promotions, demotions and release of personnel; Recommends wage and salary adjustments for personnel within established limits
• Collaborates with the Beverage Manager in the development of the banquet beverage program including wine, beer and specialty event cocktails along with their pricing, as required
• Continually seeks new methods and programs to promote our banquet outlets and the property as a whole
• Oversees the scheduling, programming and ordering for the Team Member Dining Room to ensure our team members receive a high-quality break and dining experience
• Other duties & responsibilities as assigned
  
  

Job Requirements: (please ensure you meet the listed requirements prior to applying)

• High School diploma or GED- required
• Bachelor’s Degree in Business or Related Field AND two (2) years Banquet Supervisory experience- required
• OR Four (4) years’ experience in a Management position- required
• OR Three (3) years’ experience in a Supervisory position with Wind Creek Hospitality- required
• Must be twenty-one (21) years of age or older
• Must be able to identify different room setups and serving techniques commonly used in Banquets- required
• Willingness and ability to bend, squat and lift up to 50 lbs on a regular and continuing basis
• Willingness and ability to push and pull carts and equipment weighing up to 250 lbs on a regular and continuing basis
• Willingness and ability to bend, stoop, squat and stretch to fulfill cleaning tasks
• Must be familiar with financial data and cost control techniques; Proven ability in developing budgets and business plans
• Proven ability in writing documentation, procedures, and training programs
• Excellent verbal and written communication skills; Excellent interpersonal, customer service, communication, team building, and problem solving skills are required
• Ability to coordinate multiple tasks at once with minimal direction
• Ability to compile, compute, and analyze pertinent data needed for reports
• Ability to work with the Attendance Enterprise or other computer based time and attendance, and/or client-booking systems, as well as the Micros system
• Ability to negotiate and build relationships with diverse departments and casino personnel
• Ability to implement strategic visions and plans into day-to-day operations
• Must successfully pass job interview, including a guest service audition
• Must be able to work independently and as part of a team. Must possess a high level of maturity, dependability, and punctuality
• Must be able to deal effectively with diverse departments and have flexibility to work in an ever-changing environment
• Willing to work odd and irregular hours including holidays, promotions and weekends
• Demonstrated ability to communicate, in English, effectively both verbally and in writing, and understand and carry out instructions furnished in written, oral, or diagram formats
• Must successfully complete Responsible Vendor Alcoholic Beverage Service, and TIPS training; Must successfully complete ServeSafe Sanitation training
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position
  

Online applications are accepted at http://www.windcreekhospitality.com/Careers. For internal employees, please submit your Internal Job Posting Form to your property’s Human Resources office.