Dating back to the Golden Era and located on the Hollywood Walk of Fame, The Hollywood Roosevelt is an iconic hotel that reflects classic Hollywood in every sense. Built in 1927, the hotel has played host to stars like Marilyn Monroe, Charlie Chaplin, and Clark Gable. Hollywood Roosevelt is a full-service lifestyle hotel providing guests a glimpse at Hollywood's storied past and offering travelers an experience of Hollywood that is authentic to its history and legacy. Experience our modern interpretation of a Hollywood original.
Position Summary
Provide supervision, oversight and coordination of all phases of banquet activity on a daily basis. This includes ensuring that all service standards, department policies and hotel policies are followed by banquet employees. This is a full-time, non-exempt position that requires flexibility in scheduling.
Essential Duties And Responsibilities
Responsible for consistently implementing the service standards and operating procedures in the banquets dept.
Provide excellent customer service and ensure client needs are met.
Supervise events and team members throughout service.
Guide the banquet servers in setup of tables and place settings.
Become familiar with all current and upcoming event details.
Resolve staff and client concerns quickly and efficiently.
Scheduling of banquet staff, prepare weekly duty charts to correspond with banquet functions and manage labor.
Responsible for monthly inventory, consumption spreadsheet and banquet staff labor hours.
Communicate event details with the banquet houseperson team.
Coordinate details of setup/breakdown between banquet housepersons and banquet servers.
Support the Food and Beverage Manager with time and attendance/ payroll-related items.
Coordinating and executing banquet dept. staff meetings.
Coordinating details with corresponding depts. such as housekeeping, front desk, bell, etc.
Other duties as assigned.
Supervisory Responsibilities
Supervising of the entire banquet team including: banquet captains/ banquet servers/banquet bar staff and banquet housemen in an orderly, supportive manner.
Education And Work Experience
Previous experience in a similar supervisory position with a 4 or 5 star property rating.
Previous hospitality industry experience preferred
Knowledge And Skills
Should have a knowledge of etiquette, good communication skills and work well under pressure.
Certificates, Licenses And Registrations
RBS Certified
California food handler card
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to stand, sit, or walk for an extended period of time. The employee may frequently be required to stoop, kneel, and crouch for duration of shift (eight hours or longer). The employee will need to use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move and/or push up to 50 pounds without assistance.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be detail oriented, possess strong organizational and time management skills and the ability to multitask. Ability to work a flexible schedule including weekdays, weekends, holiday and nights.
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Reasoning Ability And Computer Skills
Ability to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to outside weather conditions, including working directly in the sun and beside a pool. The noise level in the work environment is usually loud.
Equal Opportunity Employer
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Hospitality
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