Banquet Captain/Event Manager

Event Manager Job Description

828 Venue Management Company is the nation’s fastest growing network of inspiring event venues with unique concepts that attract events of all types. SKYLIGHT launched in 2017, in the Santa Fe Arts District neighborhood of Denver, Colorado. 828 has eight locations in seven different states nationwide. As a company we enjoy a dynamic and exciting work environment, continued learning and development, along with the confidence that comes from working for a company with a reputation for exceptional service. We embody a culture that celebrates community and stands for equality and inclusivity day in and day out. If you are motivated, with a passion to celebrate and help others, 828 may be your perfect match.

Playing a vital role in the 828 family, the Event Manager position is responsible for overseeing all aspects of an event’s beverage service from set-up to tear down on event day. The position is also responsible for venue management from event start through strike. These responsibilities can include, but are not limited to, facilities maintenance on event day, management of in-house products and services, inventory, staff & vendor management, and execution of the venue Beverage packages. This role will act as the liaison between venue level bar staff and the venue’s Beverage Manager and Client Concierge to ensure venue Beverage packages and service workflows are operating efficiently.

This position is fast-paced and provides tremendous opportunity for learning and development within the events industry. The Event Manager will be an integral part of an ambitious team balanced with the freedom to work independently. Effectively communicating in both written and verbal form will be essential in this position. Being detail oriented while having a strong organizational background and comfortability with technology will ensure success in prioritizing and meeting deadlines.

Essential Duties & Responsibilities

EVENT DAY MANAGEMENT:

• Venue liaison on event days, working with clients and guests to address questions or concerns
• Knowledgeable in venue services, operations, and contract terms to ensure event success
• Meet with Client Concierge to review diagrams, timelines, and vendor contact information
• Compile all necessary forms and documents for Client Concierge and Venue Manager
• Greet coordinators and other vendors, while performing routine surveillance and check-ins throughout the event
• Ensure guest satisfaction and prompt problem resolution
• Onsite for all events, typically from bar set-up through to load out and all guest and vendor departure
• Note event details and photos including, but not limited to, vendor arrival and departure, routine maintenance needs, safety incidents, and client or guest interaction in Passdown Report
• Discuss event details in Passdown Report with Venue Manager as needed
  
  

BEVERAGE SERVICE MANAGEMENT:

• Remain knowledgeable of industry trends, local liquor and labor laws, and competition
• Oversee all aspects of venue’s Beverage Service on event day, including managing and setting up applicable venue bar equipment for events
• Be present on-site day of event through to load-out
• Maintain quality control throughout service by managing timeline and bar staff
• Check-in, manage, and check-out venue bar staff onsite, including hosting pre-shift meeting with bar staff
• Efficiently and precisely mix and serve all alcoholic and non-alcoholic beverages at fast-paced and high-volume events
• Ensure venue bar equipment and storage cleanliness prior to and post events
• Compile and organize all necessary forms, documents and shared files for Beverage Manager
• Create and finalize detailed event specific BEOs when Beverage Manager is unavailable
• Source and purchase inventory product from local retailers based on event needs and current inventory
• Complete ad hoc requests from Client Concierge and/or Venue Manager surrounding administrative, marketing and property needs
  
  

SKILLS & REQUIREMENTS:

• Catering, bar or restaurant experience preferred
• Appropriate and up-to-date local alcohol certification(s) required
• Ability to manage waitstaff during event set-up and service
• Strong knowledge of commonly used concepts, practices and procedures in an event venue, as well as alcohol and beverage service
• Ability to crowd control, and regularly mediate stressful situations, often involving intoxicated guests
• Must be at least 21 years of age
• Availability on evenings, weekends, and Wednesdays (team office day) required
• Experience in bar or bartending operations
• Passion for building a great team and ensuring customer satisfaction
• Google Applications knowledge
• Embraces new technologies and softwares
• Strong knowledge of social media platforms
• Strong written communication skills
• Must be able to perform essential bartending duties
• Ability to troubleshoot problems with immediate resources, multi-task and delegate
• Must have reliable transportation, cell phone and working computer
• Must be able to stand for long periods of time
• Must wear black, or approved business casual, clothing during events
• Ability to regularly lift and/or move up to 50 pounds
  
  

COMPENSATION:

• Base Salary, paid bi-monthly, determined by experience
• Position is eligible for gratuity
• Percentage coverage of company offered health insurance plans
• Relocation reimbursement is not offered
  
  

At 828, we are committed to unlocking unique and memorable experiences for ALL. We are proud to be an equal employment opportunity employer and are committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.