Banquet Captain

Job Details

Avli is looking for a salaried Event Captain.

Summary

Avli Restaurants are creative Greek, where tradition meets contemporary elegance and guests experience our core philosophies of Philoxenia (hospitality), Kefi (joy), and Meraki (passion).

We welcome you in to live and enjoy life through our classic and contemporary Greek dishes, lively beverage program, and an ambiance that reflects life in Greece.

Our ideal candidate will have the following skills:

An Event Captain's primary responsibility is to ensure exceptional dining experiences for private event guests, including organizing the team, strategizing service with according to specifications established by the event sales team, and coordinating with event hosts at the time of service. You will be the face of the events team for the guest as well as manage the service staff directly. A friendly and professional demeanor, attention to detail, and ability to multitask will contribute to the overall success of the establishment and each event.

Compensation for this role includes a base annual salary plus a percentage of tip income.

Typical responsibilities:

• Perform organizational tasks with proficiency and demonstrate acumen using the Tripleseat, Toast, and OpenTable event/POS/reservation platforms
• Confirm that events entered in Tripleseat are verified and coordinated with entries in OpenTable
• Prepare and coordinate for the execution of events according to guidelines presented in Tripleseat conveyed by Event Sales Team including coordination and preparation for weather related backup plans
• Plan, organize, and execute events, including weddings, corporate functions, social gatherings, and other special occasions. Collaborate with clients, event planners, and vendors to ensure all event requirements and timelines are met.
• Recruit, train, and supervise event staff, including servers, bartenders, and support staff. Assign duties, provide guidance, and conduct performance evaluations to maintain high service standards and efficiency.
• Oversee all aspects of event operations, including set-up, service, and breakdown. Ensure proper inventory management of event specific supplies, equipment, and linens, maintaining cleanliness and functionality of all private dining areas.
• Exceed guest expectations by delivering exceptional customer service throughout the event. Address any issues or concerns promptly and professionally, maintaining a positive and welcoming atmosphere.
• Collaborate with the culinary team to design and create customized menus based on client preferences and dietary requirements. Ensure efficient communication between the kitchen and event staff to deliver seamless food service.
• Adhere to all health, safety, and sanitation regulations, maintaining a clean and hazard-free service environment. Stay up to date with industry trends and best practices to enhance service quality and compliance.
• Foster strong relationships with clients, event planners, and vendors to drive repeat business and referrals. Actively seek feedback and implement improvements based on client preferences and suggestions.
  
  

Useful qualifications:

• Proven experience as an Event Captain or in a similar role within the hospitality industry.
• Strong organizational and multitasking skills, with the ability to manage multiple events simultaneously.
• Excellent leadership and team management abilities, with a focus on motivating and developing staff.
• Exceptional customer service and communication skills, both verbal and written.
• In-depth knowledge of event operations, including set-up, service, and breakdown.
• Familiarity with menu planning and customization, considering dietary preferences and restrictions.
• Ability to remain calm and composed under pressure, resolving issues effectively and efficiently.
• Flexibility to work evenings, weekends, and holidays, as dictated by event schedules.
• Bachelor's in Hospitality Management or related field preferred.
  
  

Physical Requirements:

• Prolonged periods standing.
• Must be able to lift, bend, stoop, climb, reach, and lift up to 30 pounds at a time.
  
  

Job Schedule:

Nights, weekends, day shifts

More detail about Avli - Lakeshore East part of Avli, please visit https://culinaryagents.com/entities/343079-Avli---Lakeshore-East