Provide superior customer service and perform banking functions with a high level of expertise. Perform all customer service activities including opening accounts, customer account inquiries, teller transactions and branch operations. Contribute to established branch profitability goals by cross selling products/services to new/existing customers.
Key Result Areas
Superior customer service
Achievement of individual goals
Contribute to overall branch goals achievement
Effective performance of branch operations
Transaction and balancing accuracy
Essential Functions - may include, but are not limited to:
Employee is required to attend work and must be dependable as it relates to absenteeism and tardiness
Project a positive and highly professional image of self and the Bank by consistently delivering service in line with company service standards/service philosophy
Posses excellent working knowledge of all bank products and services, consumer and business.
Proactively meet with customers face to face and over the phone to provide product and service recommendations that will meet their financial needs.
Promote, cross-sell and upsell bank products and services that meet customers’ needs
Identify and refer customers or prospects to non-bank products associates as appropriate
Open accounts, perform account maintenance and provide customer service solutions timely to consumer and business customers
Distribute loan applications, answer customer questions regarding loans, interview applicants with completed applications, and assure all documentation is accurate
Required to register with the Nationwide Mortgage Licensing System and Registry
(NMLS) and maintain a unique identifying number.
Possess an excellent working knowledge of branch system, including but not limited to procedures, policies, cash handling and transaction processing
Adjust to various branch traffic flows while maintaining efficiency and accuracy of work performed
Accurately balance self and branch office daily; order money; compile currency transaction reports
Process customer transactions accurately and courteously
Ensure that all work performed is complete and accurate
Assist in resolving problems with branch equipment, balancing, operational issues
Ensure that the Bank’s security policy and program and the Bank’s loss prevention guidelines are carried out within the branch
Other Functions
Ensure activities within assigned functional area of responsibility are in compliance with Bank policy, and State and Federal Regulations
Provide back-up as needed to open and/or close the branch
Perform other duties as required
Compliance
knowledge of Bank policies and procedures, State and Federal laws and regulations
responsible for compliance regulations related to this position and receiving
Appropriate Training Including But Not Limited To
Annually
Ø Bank Secrecy Act (BSA)
Ø Office of Foreign Assets Control (OFAC)
Ø USA Patriot Act
Ø All other applicable compliance regulations are identified by subject matter experts and are listed in the master compliance training spreadsheet
The above is a description of the ordinary duties of the position. It should be expected that from time to time other duties, both related and unrelated to the above, may be assigned and, therefore, required.
Education And Experience
High school diploma plus additional courses required. Two to three years of retail banking experience including teller, sales or some comparable combination of education and experience.
Equipment and Software
Ability to operate teller terminal, personal computer, calculator, phone, alarm system, copier, fax, VIMC cash advance, ATMs, scanner, currency counter, cash recycler, PTMs, coin machine, currently used Bank hardware and software.
Consider this description the foundation of your job, not its boundaries.Expect to participate in training sessions and activities not described here which enhance the quality of service to the customer.