AVP, IT Operations Service Delivery (R1937)

Are you looking for your next opportunity?

Sompo has a unique opportunity for an AVP, IT Operations Service Delivery in our Information Technology team.

The candidate will report to the VP Infrastructure and Operations and have responsibility for the service delivery and operations of the infrastructure function. This includes management of offshore service providers, contractors, and employees responsible for the delivery of all infrastructure services. The candidate will be responsible for managing existing operational towers (DC Operations, Network Operations, DB Operations, Cloud Services), as well as building out new operational support areas for areas where an operational support tower does not exist. (e.g., Unified Communications, and Desktop Engineering)

Location: This position will be based out of our Purchase, NY; Morristown, NJ; Conshohocken, PA; Charlotte, NC or NYC office. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers.

Our business, your impact, our opportunity:

What you’ll be doing:

• Responsible for the Management of Service Providers, for quality of Service, and for contractual and financial management of the respective Service areas being managed.
• Responsible for ensuring the highest level of service availability and efficiency as benchmarked against industry standards and consistent with enterprise goals and constraints.
• Maintains high performing operational service support functions for support of operational “Run” activities for Infrastructure and Cloud Services.
• Monitors, controls and supports service delivery; ensuring systems, methodologies and procedures are in place and followed.
• Accountable for the quality of the end-to-end service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems.
• Drives internal and third-party service review meetings covering performance, service improvements, quality and processes.
• Makes recommendations for service improvement and ensures actions are followed through to completion in a timely manner.
• Develops and provides regular and accurate management reporting on IT Service performance.
• Staff Management including recruitment, mentoring, training, target setting and performance assessment.

What you’ll bring:

• Bachelor’s Degree or equivalent: Computer Engineering or Science
• 10+ years of experience in Infrastructure Operations and Service Delivery
• Direct management or Team lead experience
• SME in at least one of the 3 stacks (DC Ops, NW Ops, DB Ops)
• Exceptional Organization and Communication Skills
• Able to manage a global and diverse technical team, tiers 1 - 2
• Critical thinking and Detail Orientation are very important

Salary Range: $140,000 – $180,000 Actual compensation for this role will depend on several factors including the cost of living associated with your work location, your qualifications, skills, competencies, and relevant experience.

At Sompo, we recognize that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high-quality compensation and benefit programs to eligible employees.

Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms. The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance.

We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents. Below is a summary of our current comprehensive U.S. benefit programs:

• Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution
• Pharmacy benefits with mail order options
• Dental benefits including orthodontia benefits for adults and children
• Vision benefits
• Health Care & Dependent Care Flexible Spending Accounts
• Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children
• Company-paid Disability benefits with very competitive salary continuation payments
• 401(k) Retirement Savings Plan with competitive employer contributions
• Competitive paid-time-off programs, including company-paid holidays
• Competitive Parental Leave Benefits & Adoption Assistance program
• Employee Assistance Program
• Tax-Free Commuter Benefit
• Tuition Reimbursement & Professional Qualification benefits

In today’s world, what do we stand for?

Ethics and integrity are the foundation of delivering on our commitment to you. We believe that core values drive success, and that when relationships are held in the highest regard, there is nothing that cannot be accomplished. At Sompo, our ring is more than a logo, it is a symbol of our promise. Click here to learn more about life at Sompo.

Sompo is an equal opportunity employer and we intentionally value inclusion and diversity. Above all, we want you to work in an environment that respects everyone’s unique contributions – we are passionately committed to equal opportunities. We do not discriminate based on race, color, religion, sex orientation, national origin, or age.