AV Technician

Compensation Range:

$25.00 per hour - $28.00 per hour

Welcome to IntePros, a certified woman-owned company specializing in innovative and results-oriented recruiting and staffing solutions. We take immense pride in genuinely understanding what drives and inspires exceptional individuals like you. Your success is our priority, and we are dedicated to actively shaping your long-term career journey. At IntePros, we believe in comprehensive well-being. You have access to our medical, dental, vision, and mental health programs, ensuring your health and wellness are taken care of. To support your continuous growth, we also provide a $1,500 per year education and professional certification fund. Diversity and inclusion are cornerstones of our company ethos. IntePros is proud to be an equal opportunity employer. We do not discriminate in employment on the basis of race, color, religion, sex, pregnancy, gender identity, national origin, sexual orientation, disability, age, veteran or military status, retaliation, or any other characteristic protected by law. We celebrate the rich tapestry of backgrounds and perspectives that make us stronger as a team. Please note that only qualified individuals being considered will be contacted. We appreciate your interest and look forward to potentially embarking on a transformative journey together.

IntePros is hiring an AV Technician for a global media and entertainment company! Seeking candidates who are knowledgeable in AV technology fundamentals and basic AV/IT support and troubleshooting. Excellent customer service, communication, and people skills are required.

Core Responsibilities:

• Provide technical support for video conferencing systems (Microsoft Teams Rooms/Cisco Video Endpoints) in conference rooms
• Provide advice on the most suitable multimedia choices for users in conference rooms
• Work with Crestron, Microsoft, and Cisco control panels and conferencing systems
• Setup and support Microsoft Teams, WebEx, Zoom, and other collaboration meeting applications
• Install/configure software & hardware (video cables, wireless presentation systems, mgmt. suites, etc.)
• Perform troubleshooting and basic repairs of conference room equipment as defined through our SOPs
• Respond to end user requests/issues and perform restorative actions to resolve problems
• Collaborate with other AV/IT professionals and vendors to maintain standards and functionality of meeting spaces
• Proactively monitor AV systems and technology performance through various monitoring tools
• Monitor the AV support schedule, prioritize requests, and schedule accordingly
• Provide ongoing communication and updates to AV/IT support staff and leadership on issues regarding conference room technology
  
  
  

Job Requirements:

• BS/BA in information technology or computer science is preferred
• Working knowledge of AV/IT collaboration tools (Microsoft Teams, WebEx, etc.)
• Experience supporting Microsoft Teams Virtual Live Events and other virtual large event platforms preferred
• Excellent communication and interpersonal skills with all levels of management (including executive level)
• Ability to troubleshoot audio and video conference calls
• Proven experience with AV/IT end user support
• Understanding of AV control systems (Crestron, Microsoft Teams Rooms, Cisco video endpoints, etc.)
• Consultative approach with end-users to address problems and assists in formulating solutions to ensure meeting success
• AVIXA CTS certification or equivalent preferred