AV Technician

IMCS Group is one of the fastest growing MWBE (Minority Woman Owned Enterprise) staffing firms in the U.S. We focus on bringing a Diversity Recruitment approach to Fortune 500 companies within North America and EMEA region contingent labor programs. IMCS Group excels in providing top talent in IT, Healthcare, Engineering, Finance, Light Industrial, Contact Center, and Clerical. We have offices in the US, Canada, Mexico, and India in which we can provide support to our clients.

Job Reference Number: 33406483

Location: Redwood City, CA

Job Type: Contract to hire - 12 Months

Responsibilities

• Provide exceptional AV support and a white glove service to our customers, primarily focused on C-Level, Executives, and other VIPs, for end-user meetings, conferences, and events.
• Perform analysis and diagnosis of complex AV issues for end users as well as our infrastructure and recommend and implement solutions.
• Perform routine preventive maintenance and maintain functional aspects of A/V systems, ensuring a ready to use state.
• Build and maintain proactive relationships with key stakeholders (including C-Level, Executives and VIPs) within company business units that we support and work with, ensuring business objectives are met.
• Place and escalate vendor service calls when necessary to resolve hardware or software failures.
• Operating audio and video equipment during live and hybrid events (including Digital audio Mixers, wireless microphone management, screen switching, PTZ cameras, Lighting control, content management, remote participant management, etc.)
• Perform analysis and diagnosis of complex AV issues, demonstrating expertise in AV signal flow and systemic troubleshooting methods to efficiently identify root cause and resolve issues for end users as well as our infrastructure, and recommend and implement solutions.
• Familiarity/certification with IP network audio systems (such as Dante).
• Provide support and training on meeting rooms, AV systems, and tools to people with varying levels of technical proficiency.
  
  

Qualifications /Skills

• Bachelor’s degree or professional training/certifications related to areas of responsibilities or equivalent work experience equivalent work experience.
• 5+ years of experience in all aspects of professional AV support.
• Experienced in AV design engineering.
• Strong experience with audio and video conferencing technologies.
• Superior client relationship management (i.e. exhibiting the ability to create an atmosphere of tension relief during high stress encounters).
• Troubleshooting and support experience with AVoIP, DSP, control, digital signage and video wall systems.
• Excellent communications and client service skills, with consistent follow-through.
• Understanding of development and consumer game consoles.
• Ability to coordinate and communicate at all levels within the organization.
• Ability to manage vendors and ensure deliverables are met.
• Tech Savvy - Ability and passion for learning new technology and tools.
• Excellent Customer Support skills - A drive to help end-users get what they need to do their jobs the best they can.
• Prioritization Skills - The ability to analyze requests and prioritize them based on impact
• Self-starter, self-motivated, able to work under minimal supervision.
• Remote/On-site flexibility.
• Able to lift 50 lbs.
• Certification Required: CST Certification
• Knowledge, understanding, and hands-on experience of video conferencing including support for Zoom conference calls and webinars.
• Knowledge of production equipment and broadcast.
• Understanding of production terms and roles within live events, including A1, V1, Technical Director.
• Familiarity with product lines including Crestron, Extron, Samsung, BiAmp, Clearone, QSC / Q-SYS, D&B sound system, Shure, Yamaha CL5, Barco (E2), High End Systems, Neat, Poly, Cisco, BrightSign, etc.
• Familiarity/certification with IP network audio systems (such as Dante).
  
  

Salary Range: $40 per hour

• The above pay range represents the expected salary range for this job requisition. In determining your pay, we'll consider your location, experience, and other job-related factors.
  
  

Schedule

• Day shift
• Monday to Friday
  
  

Safety

Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. An IMCS Group recruiter will confirm and share more details with you during the interview process.

IMCS Group is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. IMCS Group is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated, and promoted based on their contributions to our Company.