AV & Events Support Technician

Client: IT Services

Position: AV & Event Support Technician

Location: Seattle, WA

A client of DWS is looking for the leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet.

What this Job Entails:

The Audio Visual Support Technician's prime function is to provide Event, AV and VC technical support and be the main point of contact for all events requiring AV & Event support.

The position involves a high degree of exposure, working sometimes with executives and directors, to provide the services listed above and requires a flexible approach to working schedules including early start and late finish and occasional weekend support.

Your Roles and Responsibilities:

Event Support:

• Hands-on delivery of events either on-site or remotely via / Zoom / Google Meet / Streamyard
• Operate event production equipment including but not limited to audio desk, lighting desk, vision mixer and PTZ cameras and operation
• Work with teams and stakeholders using ticketing or booking system system to coordinate events
• Provide full event production support either on your own for smaller events or as part of a team for larger events
• Manage the day-to-day housekeeping and maintenance of event spaces
• Work with clients/stakeholders who might not be technically minded in pre-production to explain the capabilities of the space and go over best practice to ensure the event is a success
• Provide feedback on possible enhancements and improvements to the space
• Manage client expectations on production issues
• Liaise across different levels within the immediate team, the client's organization, and third-party vendors
• Escalate any operational issues to the appropriate level of support and make suggestions for improvements
• Produce event related and other types of reports as requested by the manager
• Serves as the primary contact for event coordination requiring AV beyond the general meeting setup
• Run AV events for corporate communications to employees, including pre-event practice runs with speakers, testing of audio, video equipment, etc
• Consults with internal stakeholders to understand requirements for meetings in rental spaces that do not have advanced AV setup.
• Serve as key contact for third party AV vendors at venue locations.
• Manage high profile, global events
• Ensure all equipment is operational prior to events, has been tested, and escalates when there are logistical issues that could impact the event
• Basic Video encoding and editing skills

Video / Audio Conferencing

• Video/Audio conference setup support
• Ensure all equipment is operational in advance of meeting and handover to host to be able to operate the call
• Manages equipment and software upgrades
• Commissioning and testing of all new and relocated video conference systems
• Assist with support for video/audio conferencing problems. Investigate faults and recommend further actions to rectify, working with external vendors when necessary.

AV Meeting Room Support

• Ensure all multimedia/presentation rooms are maintained in good working order
• AV equipment set-up and support
• Presentation/multimedia meeting room support, including duration support
• Assist with support for multimedia broadcasting
• Quick response to emergency/ad-hoc requests

Faults & Room Checks

• Carry out regular preventative room checks, ensuring all equipment functions correctly in accordance with the room check procedure
• Ensure that all faults are reported in the correct way and in a timely manner
• Proactive maintenance/reporting to ensure all AV equipment is always of the highest standard and functioning correctly
• Providing support, including on-the-spot diagnosis and rectification of faults and problems as and when they occur, escalating using established procedures
• Carry out all power down/up when required, usually involving out-of-hours overtime commitments

Desired Skills:

• Maintaining the cleanliness and presentability of all AV rooms, stores and equipment
• Mentor other members of the team, including freelancers
• Assist with the training of all technical team members
• Advise clients on best practice
• Provide regular feedback and service improvements recommendations
• Focus on service/operational issues for review

Required Qualifications:

• Flexible approach to working schedules to include out of hours (early or late) and weekends
• Must have experience in managing events and webinars remotely via Zoom /
• Working unsupervised
• Encoding of video and audio content.
• Media and web content integration (packaging). Knowledge of Windows Media, Apple Quicktime, .mp4 and Flash encoding formats.
• Operating various types of equipment such as camera controllers, audio mixing desks and lighting consoles
• Read and understand AV schematics
• Data gathering, reporting, metrics and administrative skills
• Liaising with clients and event planners on a daily basis - white glove customer service approach
• Event support experience
• Excellent customer service skills and experience
• Excellent communication skills
• AV / VC Systems experience in a Corporate environment
• Ability to read building schematics and installation diagrams in order to troubleshoot
• Understanding of TCP/IP networking
• Understanding of different audio and video protocols and codecs required
• Ability to draft and present technical reports in English
• Providing feedback for service improvements
• 3 years minimum experience in a similar role
• Experience video editing in Adobe Premiere Pro