Braman Miami

Automotive Service Manager

Braman Miami Miami, FL
Braman Miami

Automotive Service Manager

Braman Miami Miami, FL
5 months ago 74 applicants

See who Braman Miami has hired for this role

Job Description

Braman Miami is currently seeking a dynamic and experiencedAutomotive Service Managerto lead our service department and uphold our commitment to excellence.

Benefits:

  • Most competitive salary in the industry
  • Air-conditioned shop
  • Medical, dental and vision plan
  • 401(k) savings plan
  • Accident & critical illness insurance
  • Paid vacation
  • Paid training
  • Employee Lease programs and much more

Responsibilities Include but are not limited to:

  • Set a clear vision and goals for the Service Department to achieve targeted performance
  • Recruit, train, and supervise service department personnel, fostering a positive work environment and ensuring exceptional service delivery
  • Monitor and enhance customer satisfaction by overseeing service quality, resolving customer concerns, and maintaining a strong customer-focused approach
  • Developing and maintaining an exceptional customer experience to drive customer loyalty
  • Analyze and evaluate the business and staff to determine shortfalls and develop action plans to improve performance
  • Drive the business through a high-level of involvement in the day-to-day operations
  • Stay updated on industry trends, vehicle technologies, and service techniques to provide expert guidance to the team and ensure high-quality service standards
  • Streamline service department processes, manage workflow, and optimize resource allocation to maximize efficiency and productivity
  • Recruit and oversee staff within the service department, ensuring effective management and evaluating their customer service performance

Skills & Qualifications:

  • Proven experience as an Automotive Service Director or similar role within the automotive industry
  • In-depth knowledge of automotive service operations, including diagnostics, repairs, and maintenance procedures
  • BMW experience is a plus
  • CDK experience is a plus
  • Strong leadership skills with the ability to motivate and manage a diverse team
  • People oriented, earn customers and employee's loyalty with a positive and energetic personality
  • Valid Driver’s License and acceptable driving record
  • Strong written and verbal communications skills

Job Type:Full-time

Pay:Starting at $160,000 - $200,000

Work Location:In person

Job Type: Full-time

Salary: From $160,000.00 per year

Day range:

  • Monday to Friday
  • Weekends as needed

Shift:

  • Day shift

Work Location: In person

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  • Seniority level

    Mid-Senior level

  • Employment type

    Full-time

  • Job function

    Management and Manufacturing

  • Industries

    Internet Publishing

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