AUTOMOTIVE ACCOUNT SERVICES SUPERVISOR

You know the moment. It’s the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying “hello.” It’s in these moments that sound matters most.

At Bose, we believe sound is the most powerful force on earth. We’ve dedicated ourselves to improving it for nearly 60 years. And we’re passionate down to our bones about making whatever you’re listening to a little more magical.

For over 40 years, we have partnered and seen rapid growth with some of the finest automobile brands in the world to create unique sound solutions for our customers on the road. With a meticulous blend of hardware and software design, we can deliver a magical listening experience in the car with more of the sound you want—your music, your phone calls—and reduce the sounds you don’t want, like engine and road noise.

Job Description

Requirements

As a member of our Automotive Systems Division, you will be supporting our North America OEM and Tier 1 customers.

You will be part of our Global Account Services team responsible for performing order-to-cash process related tasks including setting up new customers, price maintenance, managing customer orders and EDI, issuing invoices, and supporting accounts receivable activities.

As an Account Specialist you will:

• Perform contract review on any new price agreements, communicate with customers to revise them and manage price updates in our ERP system accordingly.
• Complete new customer setup with or without EDI in SAP
• Manage customer orders before and after SOP with proper internal and external communication and order / scheduling agreement setup in SAP
• Support timely billing and invoice issuing and submission to our customers
• Support accounts receivables exception management and clarification / escalation with the customer
• Communicate with OEM and Tier 1customers by email, telephone or occasionally in person
• Manage customer portal sites to receive orders, price agreements or other information.
• Clarify any new customer requirements for order-to-cash process and support to define our internal processes to satisfy these requirements
• Collaborate closely with Account Managers as well as with other team members both locally and globally
• Support internal forecasting activity by maintaining data in our business planning system
• Support internal reporting and process control
• Implement and document new or changed processes
• Demonstrate continuous improvement by proposing and completing local improvement initiatives and participating in global initiatives.
• Ensure Best Business Practices regarding communications, collaboration and escalation as needed.

As an Account Service Supervisor you will:

• Guide your team members in daily operations
• Increase your team’s capability and flexibility through cross-training of account responsibilities and adaption of global best practices
• Ensure timely implementation of customer related changes as well as completion of internal projects and tasks by your team.
• Optimize, standardize, and document processes within this function.
• Manage performance and balance workload within your team, establish local goals and personal growth plan for your team members.
• Report to and collaborate closely with the Global Account Services Manager to follow Global Account Services processes and goals
• Work with other functional leaders, colleagues, and our customers to resolve local issues and improve the process.

You will be expected to work with various members of our customer team, especially account managers, program development managers, supply chain planners and finance team; and externally with our customers’ purchasing, order management and accounts payable departments.

Skills

• Demonstrated experience with order to cash process.
• Automobile industry experience.
• Very good SAP SD module knowledge and MS Office skills.
• Excellent organizing, process alignment and problem-solving skills.
• Ability to prioritize among multiple tasks and work effectively in a multi-cultural team across several time-zones.
• Entry-Level supervising professional skills

Education

University degree preferred

#LI-KM1

Bose is an equal opportunity employer that is committed to inclusion and diversity. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. For additional information, please review: (1) the EEO is the Law Poster (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf); and (2) its Supplements (http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm). Please note, the company's pay transparency is available at http://www.dol.gov/ofccp/pdf/EO13665_PrescribedNondiscriminationPostingLanguage_JRFQA508c.pdf. Bose is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the application or employment process, please send an e-mail to Wellbeing@bose.com and let us know the nature of your request and your contact information.

Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success, and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities, and we provide reasonable accommodations to ensure ideal conditions are met during the application process.