We are looking for a self-starter capable of delivering outstanding customer service and support in automated warehouse settings. Our Automation Technicians provide technical support to customer facilities both regionally and nationally. Ability to travel as needed to service customers and train on new equipment/processes is necessary. The position will require a willingness to offer our clients problem-solving direction and options and be flexible to the needs of the business. Must have a very high attention to detail. This position will be working with robotics, rack, electrical, pneumatic, and computer equipment, in work environments needing fast, accurate results. This is a think-on-your feet, hands-on role maintaining equipment onsite and troubleshooting as needed to keep the lines running.
Responsibilities
Cooperate with the company's technical team and share information across the organization
Ensure that warehouse machinery functions correctly and efficiently to meet the company's demands
Educate the customer on the use and care of the product
Perform Preventive Maintenance and provide customer support
Troubleshoot all systems and determine root cause analysis and errors
Maintain detailed reports/records on services performed
Explain issues with equipment and repairs to the customer
Build and maintain relationships with customers
Qualifications
High School diploma or GED
Post-high school technical training in two or more of the following areas: Pneumatics, hydraulics, robotics, electrical, or mechanical OR:
Associate degree in electromechanical technology or a similar area
Minimum of 3 Years of focused, relevant experience in mechanical or technical areas where machinery, mechanical, electrical, or electronic maintenance work was performed by you. TRADES experience is a plus!
Other skills:
Experience with basic hand, power, and diagnostic tools
Experience with computer use in the field and basic software
Ability to install, repair, service, troubleshoot, and test equipment, PLCs, etc
Must be able to read blueprints and diagrams
Ability to work flexible hours and around a changing schedule
Ability to travel as needed to service customers and train on new equipment/processes
Excellent communication, interpersonal, and diagnostic skills
Ability to work independently with limited supervision while communicating activity to team leads
Must be able to meet the physical requirements, including bending, lifting, and working in a confined space if necessary
Must have a Driver's License and reliable transportation
Ability to effectively manage time
CANDIDATES SELECTED MUST BE ABLE/WILLING TO TRAVEL REGULARLY TO CLIENT SITES, PASS A BACKGROUND CHECK AND DRUG SCREEN, AND BE FULLY AUTHORIZED TO WORK IN THE U.S. WITHOUT SPONSORSHIP. APPLY IN CONFIDENCE FOR IMMEDIATE CONSIDERATION.
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Internet Publishing
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