Green Key Resources

Audio-Visual Support Specialist

Green Key Resources New York, NY
Green Key Resources

Audio-Visual Support Specialist

Green Key Resources New York, NY
3 weeks ago
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Responsibilities/Job Duties

  • Provide technical support to users by researching and answering questions, troubleshooting problems, and maintaining performance of tech stack
  • Provide answers by identifying problems, researching answers, and guiding users through corrective steps
  • Improve reference database by writing and maintaining documentation
  • Participate in development of training programs by identifying learning issues and documenting instructions
  • Monitor compliance with service agreements
  • Improve system performance by identifying problems and recommending changes
  • Stay up to date on industry standards, developments, and knowledge. Participate in educational opportunities

Qualifications

  • Degree in Computer Science, or similar field
  • Experience working in a help desk environment
  • Excellent problem-solving, communication, and customer service skills
  • Detail-oriented, ability to keep detailed notes on tickets
  • Highly organized to keep Help desk tickets order

  • Seniority level

    Entry level

  • Employment type

    Full-time

  • Job function

    Design, Art/Creative, and Information Technology

  • Industries

    Staffing and Recruiting

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