Audio Visual Manager

Senior Manager for Audio Visual User Experience

Key Responsibilities:

1. Lead the Audio-Visual (AV) team and collaborate with global desktop support and AV services teams for essential meetings and deliverables.
2. Implement efficient work processes to meet goals and deadlines effectively.
3. Manage the budget and resources for AV-related teams.
4. Maintain and negotiate vendor relationships to optimize costs.
5. Develop and implement IT policies, procedures, and standards to ensure compliance with industry regulations and best practices.
6. Ensure adequate staffing for all events, meetings, and presentations.
7. Collaborate with the Infrastructure & Operations team to prepare strategic and operational project proposals, including budget oversight.
8. Coordinate all audio-visual needs for high-profile internal and external meetings and events, both on and offsite.
9. Work with global Conference Center staff to ensure client requirements are understood and met.
10. Equip the Audio-Visual Services Team and Global GTS AV support teams with the necessary skills to support all AV needs in conference rooms, event spaces, and virtually.
11. Maintain appropriate records and regularly check audio-video conference systems.
12. Create and implement global standard operating procedures to enhance efficiency and maintain excellence.
13. Evaluate and implement new technologies and replace obsolete equipment in collaboration with vendors and the firm management team.
14. Monitor and review supplier performance against contracts and service level agreements.
15. Maintain, store, repair, and inventory AV equipment.
16. Standardize and improve AV operations through the implementation of standard operating procedures (SOPs).
17. Conduct regular Site GAP analysis to identify areas for technology refresh or performance improvement.
18. Provide monthly AV metrics to the ITSM team for operational meetings.
19. Perform other duties and responsibilities as assigned.

Qualifications & Skills:

• Excellent communication and interpersonal skills, with the ability to effectively communicate orally and in writing with all levels of staff.
• Highly motivated, quick-thinking, and capable of thriving in a fast-paced environment.
• Effective time management and prioritization skills; ability to manage multiple projects simultaneously.
• Proven ability to supervise, coach, and train a team.
• Experience with installing, configuring, and troubleshooting AV hardware.
• Mastery of specialized equipment for sound reinforcement.
• Knowledge of current AV trends and emerging technologies.
• Ability to follow and train others in specific procedures for AV support, configuration, and troubleshooting.
• Experience in establishing and delivering services against specified service level agreements (SLAs).

Education & Experience:

• Bachelor’s or associate degree in communications, broadcast technology, or a related field preferred, or equivalent experience in the AV field.
• Professional AV certifications such as Certified Technology Specialist (CTS) are preferred.
• Completion of a Customer Relations/Service training program is preferred.
• At least 10 years of experience with AV equipment and meeting support.
• At least 10 years of experience in customer relations.
• At least 10 years of experience in a supervisory or leadership role.
• Hands-on experience setting up and troubleshooting video conferences using various equipment.