Audio Visual Analyst

This position reports into the IT Manager - Support.

Will be on team of 3, with one other AV Analyst on the team for the Boston office

Salary: $75K - $85K

Responsibilities:

• Maintain and manage the video conferencing infrastructure including hardware, software, and resource allocation.
• Maintain video conference schedule utilizing EMS Legal room reservation and scheduling software solution.
• Collaborate with local Information Technology staff on all AV and meeting needs including, but not limited to depositions, hearings, in-house trials and special events.
• Coordinate and collaborate with the Conference Services group for all meeting related requests and requirements.
• Train on-site Information Technology staff to support video conferencing setups, end point configurations, and hardware troubleshooting.
• Develop and maintain documentation of the audio and video conferencing environment including operational guidelines, processes, procedures, and quality assurance checklists.
• Monitor internal ticketing queue for related hardware and audio-visual issues and requests.
• Research new video conferencing technologies for testing and implementation.
  

Requirements

• 3+ years direct experience with Cisco video conferencing systems and audio-visual concepts.
• Understanding of H323, SIP, and other related protocols.
• Understanding of IP and ISDN network fundamentals.
• Experience with video conference systems including bridges, gateways, gatekeepers, MCUs and end points.
• Experience with Webex for audio and collaboration solutions.
• Excellent computer skills, including proficiency in using Microsoft Word, Outlook, Excel and PowerPoint.

Nice to Have's

• Experience with CMS/CMM
• Experience with online collaboration products including Webex, MS Teams and Zoom
• Experience with EMS Legal or similar room/resource reservation and scheduling tool.