Hyatt seeks an enthusiastic Associate Social Media Manager to join our Global Social Media Team. In this role, you will be collaborating closely with the broader Lifestyle & Luxury brand team, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections with stakeholders, colleagues, and guests across the organization.
Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.
As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
Why Now?
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care For Our People
Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.
We’re proud to offer exceptional corporate benefits which include:
Annual allotment of free hotel stays at Hyatt hotels globally
Flexible work schedules
Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
Paid Time Off, Medical, Dental, Vision, 401K with company match
Our Commitment to Diversity, Equity, and Inclusion
Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.
Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.
Who You Are
As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.
The Role
Are you a social media brand-builder, who's passionate about culture? Do you wake up trying to come up with the next new trend or viral moment, just for fun? Do you live and breathe luxury-the kind that's not defined (nor constrained) by price point but fueled by truly genuine and personalized experiences? Hyatt's global social media team is searching for a creatively inspired storyteller and social media specialist who will serve as a social media steward of its luxury & lifestyle brands.
Reporting to the Senior Social Media Manager, this role is for someone who is deeply immersed in lifestyle and cultural trends and experiences, inspired by cross-functional collaboration, and more simply, likes to do great work. The successful candidate will have a proven track record of delivering social marketing results, with the ability to plan from scratch and drive ideas from conception to execution. If you live and breathe with your finger on the pulse of what's trending, we want to speak to you.
We are looking for an Associate Social Media Manager to support the Senior Social Media Manager & the Social Media team’s initiatives and projects, including content creation support, social media calendar development, influencer management, and more.
The Associate Manager will work closely with fellow Social Media Managers and the Director of Content Marketing + Social Media, as well as peers across the Digital, Brand, Communications, and other departments, to ensure the content on Hyatt’s social platforms is a true reflection of the brands and supports social business goals. They will also be responsible for ensuring any content posted on social platforms is relevant to the platform and targeted to the appropriate audience.
Creating, curating, and publishing social media content for several of Hyatt’s brand’s social media platforms
Work with teammates on integrated brand campaigns, working cross-functionally with various departments to translate brand campaign objectives into social-first strategies and plans
Instagram/Facebook Stories ideation & creation for multiple brands
Hotel toolkit assistance for multi-brand & multi-department promotions or campaigns
Secondary support for larger campaigns & initiatives (content creation, campaign management, execution assistance)
Social brand strategy work assistance as needed
Collaboration with other teams to coordinate and amplify marketing campaigns
Light community management as needed, flagging customer service needs to Global Care Center
Leverage user-generated content into social media content via partner tools in unique ways
Assist with paid media management for ongoing monthly social campaigns on select platforms for the luxury & lifestyle portfolio
Qualifications
Experience Required:
Minimum of 3-4 years of experience in a social media management role
Knowledge and experience in the tenets of traditional marketing
Creativity and immersion in social media, with in-depth knowledge and understanding of social media platforms
Strong familiarity with Sprinklr or similar social media management tools
Ability to work with a variety of partners and team members across different projects
Highly self-motivated
Proven analytical and problem-solving abilities
Experience Preferred:
Strong time management, communication, and organizational skills
Excellent writing and language skills
Bachelor’s Degree in Marketing, Business, Advertising, Communications, English or technology-related preferred
Experience with Photoshop or additional photo editing tools for content creation is a plus
Graphic design experience a plus
The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
We welcome you:
Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.
Seniority level
Associate
Employment type
Full-time
Job function
Marketing and Sales
Industries
Hospitality
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