Associate Program Manager - Events Operations

The Associate Program Manager - Events Operations will collaborate with team members to provide virtual education to primary care practices or specialty care providers as they participate in pilot programs being tested by the Centers for Medicare & Medicaid Services. The particular focus of this role will be on the development and execution of live virtual events from initial concept through evaluation.

Essential Functions

• Develops and administers individual event plans from start to finish, creates a seamless event experience for presenters and audience members, and establishes and employs troubleshooting strategies when issues arise.
• Collaborates with workstreams, contractors, and other stakeholders to integrate and align event content and approach to overall model participant needs
• Builds and maintains highly effective relationships at all levels and manages customer’s expectations for events and works with the customer to turn ideas into future enhancements.
• Leads overall implementation and operations to ensure performance targets are effectively monitored and reached.
• Tracks and oversees the resolution of issues and escalates upstream as prescribed by contract policies.
• Manages the scope and drives delivery to ensure event content and related deliverables are produced in an accurate and timely manner (meet all customer requirements).
• Prepares and delivers performance data, information, and status reports to leadership and the customer.
• Performs routine trend analysis of customer and audience feedback to identify opportunities for enhancement to the educational programming and event management process.
• Leads and participates in quality improvement initiatives to ensure content and events meet high-quality standards
• Implements, maintains, and optimizes the event deliverables repository ensuring all files, documents and artifacts are updated timely and accurately, and stored following archiving and retention policies
• Supports other team members on educational content and communications outside of live events work, including on-demand videos, guidance documents, and newsletter articles
  
  
  

Requirements

• Four-year degree in a relevant field and/or equivalent training and/or experience.
• Demonstrated 2-5 years of experience planning and hosting customer-facing live virtual events and programs involving multi-disciplined teams
• Familiarity with health care systems and health policies
• Excellent written and verbal communication skills
• Attention to detail
• Excellent collaboration and teamwork
• Ability to adapt to change on the fly
• Exceptional customer service
• Experience with the Zoom platform
• In Colorado, this role can expect to pay $75,667 to $89,021 annually. Salary will be determined with considerations of background and experience as well as internal equity
  
  
  

COMMITMENT TO SAFETY

As part of our commitment to health and safety, some roles may require additional health protocols (i.e. personal protective equipment or vaccination)

Who We Are:

Telligen is one of the most respected population health management organizations in the country. We work with state and federal government programs, as well as employers and health plans offering clinical, analytical, and technical expertise.

Health has changed a lot through our 50-year history, but what has remained constant is that we care deeply about who we serve and what we do. Our success is built on our ability to adapt, respond to client needs, and offer innovative solutions.

Our business is our people and we’re looking for talented individuals who not only believe in our mission but who are ready to take ownership and make a difference in the lives of people, in the world of health. Learn more about who we are and what we do at www.telligen.com/about-us

Are you Ready?

We’re on a mission to transform lives and economies by improving health and getting there means following through on our values of Ownership, Community, Ingenuity & Integrity.

Ownership: As a 100% employee-owned company, our employee-owners drive our business, our solutions, and share in our success. When employee-owners grow and thrive, we all win.

Community: Putting others first and being a good corporate partner wherever we work, and play makes us who we are. We Show Up. For our clients, for our communities, and for each other.

Ingenuity: We’re a team of passionate professionals driven by hard work and big ideas. We understand that high-value breakthroughs come from taking calculated risks. If it will benefit our clients and advance our mission, we’re all ears. We celebrate free-thinking and challenge the status quo, so brainstorm away!

Integrity: Smiling faces (virtual or in-person) are the norm around here. We enjoy a friendly work environment where everyone is dedicated to mutual trust, respect, and excellence.

Thank you for your interest in Telligen!

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Telligen and our affiliates are Affirmative Action, Equal Opportunity Employers (EOE/M/F/Vet/Disability), and E-Verify Participants.

Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time.

Telligen does not accept 3rd party solicitations from outside staffing firms.