ASSOCIATE, PRODUCT QUALITY & COMPLIANCE

Associate, Product Quality and Compliance

RINCON, GA

Serena & Lily is seeking a Product Quality associate to work out of our Distribution Center in Rincon, GA. In this position, you will support corporate Quality and Sourcing teams in California on all DC related requests – i.e. issue investigation, inspections, rework, UPC/SKU verifications, RTV, re-label, sample management and any associated tracking. You will be the initial point of contact and onsite partner for DC teams for vendor caused product, labeling or packaging issues. This position reports to the Corporate Quality and Compliance Manager (based at the home office in California).

Responsibilities

• Manage and train Quality Assistant
• Product Inspections –identify and pull product, unpack, inspect, photo/document/recap, repack, report findings and recommendations, disposition/put away, partner with DC Inventory control team on required adjustments.
• Product reviews – pulling product, organizing samples, document, unpack/repack, report.
• Returns/Damage reduction – support business teams with inspections, observation and documentation of product handling and storage, communication to DC partners on product standards.
• Product issues – investigate, communicate findings, recommend solutions, gain approval and consensus, track and execute.
• Corrective action/rework – manage and execute corrective action on product inventory – rework, repack, relabel, process RTV
• Manage Return to Stock process to get first quality returned units back to selling stock
• Manage QA area and disposition of products on quality hold.
• Help create Quality process SOP’s.
• Administrative duties as assigned – tracking and reporting on QA and Compliance activity.
  
  

Qualifications

• MHE certification - ability to operate warehouse equipment
• Knowledge of retail warehouse operations and systems
• Able to lift or move heavy products
• Comfortable using Outlook, Microsoft Office applications (Excel, Word, PowerPoint) – experience with Avectous and Netsuite a plus.
• Able to organize data and report findings in clear, concise manner
• Highly responsive with excellent verbal and written business communication skills
• Able to work a schedule that effectively supports partners in both the East and West coasts.
• Retail experience a plus
• Able to organize, lead, track and manage multiple projects
• Able to build trust, strong partnerships and work cross functionally
• Organized, accurate, strong attention to detail
• Process oriented
• Proactive – ask questions, look for opportunities to improve processes, work responsibly and autonomously while keeping partners informed.
• Approach challenges with a positive attitude and willingness to learn
• Resourceful, flexible, and able to pivot as priorities change.
• Quality, Integrity and Accountability are personal standards
  
  

Compensation

• $70-75k per year is theanticipated starting base pay for this role. This range represents the low and high end of the anticipated base salary range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills.
• Employees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena & Lily’s benefits. Employees can enroll in our company’s 401k plan. During the first year of employment, full-time employees accrue twenty-one days of PTO and seven paid holidays throughout the year.