Associate Product Manager

Company Overview

At VersiTech, we transcend the traditional boundaries of a tech company. We’re innovators at heart, problem-solvers in action, and growth partners in spirit. Our legacy is a commitment to forward-thinking and customer centric solutions, tailored to our partners and merchants within the hospitality industry. In every solution we create and every service we offer, our ethos is clear — technology should not just be advanced but also accessible and user-friendly. We focus on building lasting relationships, deeply understanding the challenges our clients face, and fostering their success every step of the way.

VersiTech’s two product lines, BOLD Integrated Payments and Tonic POS Software, are meticulously crafted to meet the dynamic needs of modern businesses. Together, our product lines achieve a full sit-to-stand customer experience for restaurants, bars, nightclubs and others in the hospitality space.

Who We Are

We run on a rapidly growing and widely accepted business operating philosophy called, “EOS” (Entrepreneurial Operating System). In learning to utilize EOS, you will have the ability to drive growth and be an empowered decision maker, something that you can’t get in large, slow-moving organizations.

We strive to live our values every day and, in every way, and are looking for others who feel the same way:

• We are ALL IN: committing wholeheartedly to a single vision and focused to achieve success for ALL involved - our employees, our partners, our vendors, our communities
• We are HUMAN: grounded in accountability, genuineness, and the strength of our relationships and different perspectives
• We DARE TO BE DIFFERENT: embracing a culture of fun and approachability, prioritizing our partners and team members first
  
  

How will you make an impact in this role?

In this role, you’ll be responsible for conducting market research and competitor analysis to identify customer needs and emerging trends in the POS space, resulting in the implementation of sustainable features within the Tonic POS software. This means you will work closely with sales, partner success, customer support, and engineering teams to gather and analyze user feedback. You will report to the Director of Product.

What will you be doing on a day-to-day basis?

• Conduct market research and competitor analysis to identify customer needs and emerging trends in the POS space
• Partner with sales, partner success, customer support, and engineering teams to gather and analyze user feedback
• Translate user needs into actionable product requirements and stories
• Assist with managing and designing product enhancements from our Ideas Portal
• Work collaboratively with designers and engineers to define product specifications and user experience (UX) for new features
• Assist with creating and maintaining the product roadmap, ensuring alignment with business objectives
• Track product performance metrics and analyze user data to identify areas for improvement
• Stay up to date on the latest POS technologies and trends
  
  

Top Candidates will demonstrate the following:

• 1-2 years of experience in product management or a related field (e.g., project management, business analysis)
• Strong understanding of the POS software landscape and restaurant industry trends
• Excellent analytical and problem-solving skills
• Experience with user research methodologies (e.g., interviews, surveys) is a plus
• Proven ability to prioritize tasks and manage multiple deadlines in a fast-paced environment
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
• Strong attention to detail and a passion for creating high-quality products
• Working knowledge of JIRA
• Knowledge of Gherkin syntax (preferred)
• Experience with AHA! (preferred)
• Experience with Balsamiq, Axure, and/or other wire framing tools (preferred)
• Restaurant/Hospitality experience (preferred)
  
  

This is a fully remote role with expectations of limited travel.

We stand behind our colleagues and loved ones with benefits and programs that support one another’s holistic well-being. That means we prioritize physical, financial, and mental health through each stage of life. VersiTech benefits include:

• Competitive base salaries
• 401(k) program with available company match
• Variety of medical, dental, and vision insurance plans to choose from
• Robust supplemental insurance offerings - life insurance, disability benefit, & even discounts on pet insurance!
• FSA/HSA availability
• Employee Assistance Program, Caregiver Support Program, & an Adoption Assistance Program
• Career development and training opportunities
• 2 weeks PTO, plus 7 major holidays
  
  

If you are the kind of person that serves with a people-first mentality, leans into a vision that people can get behind, and enjoys being a part of a fast-growing organization, we want to talk with you!

VersiTech, LLCis an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Employment eligibility in the U.S. is required as VersiTech, LLC will not pursue visa sponsorship for this position.

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