Per diem Monday through Friday: 7 AM to 7:30 PM CST
Saturdays: 8 AM to 12 PM CST
Location:
Remote (Telecommute from anywhere within the U.S.)
Are you looking for a flexible job opportunity where you can work from the comfort of your own home? We're seeking a dedicated Patient Care Coordinator to join our team, providing essential support to patients and healthcare providers.
Role And Responsibilities
As a Patient Care Coordinator, your key duties will include:
Insurance Verification: Verify, re-verify, and authorize patient insurance coverage and eligibility using a computer-based patient registration/scheduling system. Update demographic, insurance, and other patient information, and track patient encounter forms.
Patient Interaction: Receive and address patient-care related telephone calls, provide routine information on procedures and standard policies, and refer matters to the appropriate department.
Problem Resolution: Identify priority issues, respond to emergency needs by contacting or interrupting physicians/providers as per guidelines.
Patient Support: Resolve patient questions regarding clinic schedules and billing concerns, handle prescription refill requests, reschedule appointments, and document information in the computer system.
Chart Preparation: Prepare patient charts by locating test results, reminding patients of appointments, and ensuring all necessary forms are included.
Referral Management: Enter new referrals, link existing referral numbers in the system, and educate patients about managed care plans and referral processes.
Collaboration: Work with primary care practices, patients, and specialty practices to process outgoing referrals, follow up on delayed referrals, and handle denied referrals by documenting information and assisting with alternative care plans.
Scheduling Coordination: Complete and maintain patient schedules, coordinate patient visits and medical procedures, and communicate with patients about scheduled appointments.
Communication: Notify providers, patients, and others of schedule changes, maintain recall lists, and communicate with patients as needed.
Administrative Guidance: Provide guidance to medical office personnel on administrative policies and procedures, and comply with health and safety requirements and regulatory agencies.
Professional Development: Enhance professional growth through educational programs and seminars, attend required meetings and conferences.
Attendance: Maintain regular, reliable, and predictable attendance.
Why Join Us?
Benefits
We offer competitive base pay, a comprehensive benefits program, and performance rewards. Our management team is committed to your success. Some of our benefits include:
Paid Time Off: Accrue PTO with your first pay period, plus 8 Paid Holidays.
Medical Plans: Various options, including Health Spending Accounts or Health Savings Accounts.
Insurance: Dental, Vision, Life & AD&D Insurance, Short-term and Long-term Disability coverage.
Voluntary Benefits: Pet insurance, legal insurance, long-term care insurance, etc.
Qualifications
Required:
High School Diploma/GED (or higher)
1+ years of customer service, healthcare, and/or administrative experience
Preferred
Additional specialized medical secretarial/medical office training
Superior customer service skills with the ability to multitask and resolve patient concerns efficiently
Critical thinking and sound judgment
Excellent communication, interpersonal, and organizational skills
Familiarity with software applications like Microsoft Word, Outlook, Excel
EPIC and Medical terminology knowledge
Telecommuter Requirements
Adherence to our Telecommuter Policy is required.
Salary Information
The hourly range for certain states (CA, CO, NV, CT, NY, NJ, RI, WA) is $16.00 to $28.27 per hour, based on factors like local labor markets, education, work experience, and certifications. Benefits include a comprehensive package, incentive and recognition programs, equity stock purchase, and 401k contribution (eligibility requirements apply).
We are an equal opportunity employer and comply with all applicable wage laws. Pursuant to the San Francisco Fair Chance Ordinance, we consider qualified applicants with arrest and conviction records for employment.
Ready to make a difference in patient care? Apply now and join our dynamic team!
Employment Type: Full-Time
Seniority level
Entry level
Employment type
Full-time
Job function
Health Care Provider
Industries
Human Resources Services
Referrals increase your chances of interviewing at Get It Recruit - Healthcare by 2x