Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Managing a multi-billion-dollar transaction network requires a relentless focus to ensure transaction activity is executing as expected. We are looking for an experienced operator to lead our transaction processing and settlement function, ensuring funds flow across our network to the right parties at the right time. This role will have significant opportunity to establish industry best practices for settlement controls, own rules-based monitoring workflows and grow a team foundational team within one of the fastest growing healthcare payment networks in the country.
Beyond building strong operational discipline for transaction research, settlement and performance monitoring, this role will be critical to supporting new-to-market product solutions by creating new workflows and capabilities to ensure scalability and efficiency.
We are looking for someone to join our operations team that wants to drive excellence and efficiency across each consumer transaction. The right candidate will “think big” while diving deep, remain flexible to change, and someone with a passion for innovation and operational excellence. Established processes, infrastructure and integration with our tools is paramount to our success and ability to rapidly scale across our organization.
You’ll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities
Define and build an end-to-end operational infrastructure focused on transaction settlement, reconsolidation, and research across S3 and third-party network (e.g., VISA, Mastercard) activity
Lead execution of daily network settlement activities, ensuring funds flow is accurate and addressing transaction or platform anomalies
Establish and implement clear network controls for settlement adjustments, transaction reversals, working in partnership with technology and product counterparts
Establish a high-performing team to drive and support the operational roadmap for S3 and third-party network management
Leverage best-in-class methodologies for problem resolution and real-time, continuous production monitoring, proactively addressing defects or network issues
Partner with client and retailer teams to navigate platform and network issues, assessing impact to clients and internal stakeholders and supporting communication
Align and coordinate with core leaders and stakeholders across Product, Retail Operations, Fraud, Network Engineering, Legal/Compliance, and other key stakeholders to drive process and platform improvements.
Design and develop detailed and executive-level dashboards to ensure critical focus areas are appropriately prioritized and addressed
Produce high quality documentation based on implemented methodology standards
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications
7+ years of experience in transaction operations, financial services or treasury functions
Experience establishing reporting, defining KPIs and ensuring adherence to SLAs