The Associate Director – Global AMS is expected to provide expert guidance to the AMS management team and their subsequent team members. This individual will play a key role in helping our clients plan and meet their business objectives and ensure successful end user adoption during a Workday post-production lifecycle. This individual will provide senior-level guidance and delivery of Workday solutions. Associate Director will assist the sales team with sales activities, including orals, estimations, and Statements of Work (SOWs). This person works closely with Service Delivery Managers, Project Managers, and Managing Consultants to lead and act as a liaison between the AMS teams and the Senior Director of AMS. This person will assist in identifying business needs, staffing projects, enabling practice asset development, and ensuring that the work/life balance of our consultants is monitored and adjusted appropriately.
Key Responsibilities
Manage a team of managers, functional consultants and technical consultants in delivering the set of assigned managed services accounts
Provide clients with expertise around best practices and Workday touchpoints.
Ability to help client work through difficult decisions
Facilitate project planning and execution. Assist Service Delivery managers in forecasting for project team.
Perform role of mentor and coach for people development
Contribute to billable delivery activities as defined by utilization goals
Assist in the recruitment, development, and management of a diverse, remote team of consultants supporting Workday
Promote a team-oriented, challenging, and innovative work environment
Ability to establish immediate credibility with clients and within the company; can build consensus and achieve goals through influence
Assist with escalations dealing with resourcing or project concerns
Mentor the team on a regular basis and ensure high morale and productivity
Contribute to new business opportunities within the account assigned
Support the RFP response and pursuit process for CVS work, review estimates for sales opportunities, review SOWs for language and accuracy, and attend Orals & prospect meetings
Contribute to practice building activities such as solution and asset development and talent development.
Skills And Requirements
Minimum of 15 years of Corporate Applications portfolio experience and at least 10+ years’ experience in client facing roles handling managed services in a global delivery model
Should have good understanding of SaaS based Managed Services model.
Should have good understanding of HCM and/or finance process areas.
Able to multitask and perform a variety of duties.
Good communication and interpersonal skills
Good stakeholder management skills
High commitment and independent ownership
Bachelor’s degree or equivalent experience
Benefits
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer
The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Why Choose Cognizant
Entrepreneurial environment that welcomes your ideas
Opportunity to do great work
Outreach programs that support communities and tap into your volunteer spirit
Learning opportunities to help current needs and advancement
Global operations, with opportunities in North America, Europe and Asia Pacific
An abundance of Affinity groups to meet your needs
Cognizant Core Values
Start with a point of view: I apply my expertise to gain trust and to lead our clients forward.
Seek data, build knowledge: I use facts to guide my actions and decisions.
Always strive, never settle: I act with agility and creativity, determined to stay one step ahead.
Work as one: I deliver solutions that draw upon the full power and scale of Cognizant.
Create conditions for everyone to thrive: I include, enable, and invest in everyone around me.
Do the right thing, the right way: I always make the ethical choice.
Seniority level
Director
Employment type
Full-time
Job function
Consulting and Information Technology
Industries
IT Services and IT Consulting
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