Associate Director, Global AMS (Application Managed Services)

The Associate Director – Global AMS is expected to provide expert guidance to the AMS management team and their subsequent team members. This individual will play a key role in helping our clients plan and meet their business objectives and ensure successful end user adoption during a Workday post-production lifecycle. This individual will provide senior-level guidance and delivery of Workday solutions. Associate Director will assist the sales team with sales activities, including orals, estimations, and Statements of Work (SOWs). This person works closely with Service Delivery Managers, Project Managers, and Managing Consultants to lead and act as a liaison between the AMS teams and the Senior Director of AMS. This person will assist in identifying business needs, staffing projects, enabling practice asset development, and ensuring that the work/life balance of our consultants is monitored and adjusted appropriately.

Key Responsibilities

• Manage a team of managers, functional consultants and technical consultants in delivering the set of assigned managed services accounts
• Provide clients with expertise around best practices and Workday touchpoints.
• Ability to help client work through difficult decisions
• Facilitate project planning and execution. Assist Service Delivery managers in forecasting for project team.
• Perform role of mentor and coach for people development
• Contribute to billable delivery activities as defined by utilization goals
• Assist in the recruitment, development, and management of a diverse, remote team of consultants supporting Workday
• Promote a team-oriented, challenging, and innovative work environment
• Ability to establish immediate credibility with clients and within the company; can build consensus and achieve goals through influence
• Assist with escalations dealing with resourcing or project concerns
• Mentor the team on a regular basis and ensure high morale and productivity
• Contribute to new business opportunities within the account assigned
• Support the RFP response and pursuit process for CVS work, review estimates for sales opportunities, review SOWs for language and accuracy, and attend Orals & prospect meetings
• Contribute to practice building activities such as solution and asset development and talent development.
  
  

Skills And Requirements

• Minimum of 15 years of Corporate Applications portfolio experience and at least 10+ years’ experience in client facing roles handling managed services in a global delivery model
• Should have good understanding of SaaS based Managed Services model.
• Should have good understanding of HCM and/or finance process areas.
• Able to multitask and perform a variety of duties.
• Good communication and interpersonal skills
• Good stakeholder management skills
• High commitment and independent ownership
• Bachelor’s degree or equivalent experience
  
  

Benefits

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan
  
  

Disclaimer

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Why Choose Cognizant

• Entrepreneurial environment that welcomes your ideas
• Opportunity to do great work
• Outreach programs that support communities and tap into your volunteer spirit
• Learning opportunities to help current needs and advancement
• Global operations, with opportunities in North America, Europe and Asia Pacific
• An abundance of Affinity groups to meet your needs
  
  

Cognizant Core Values

• Start with a point of view: I apply my expertise to gain trust and to lead our clients forward.
• Seek data, build knowledge: I use facts to guide my actions and decisions.
• Always strive, never settle: I act with agility and creativity, determined to stay one step ahead.
• Work as one: I deliver solutions that draw upon the full power and scale of Cognizant.
• Create conditions for everyone to thrive: I include, enable, and invest in everyone around me.
• Do the right thing, the right way: I always make the ethical choice.