Associate Customer Success Manager

Suzy, is an always-on insights platform that allows our customers to perform rapid and trustworthy consumer research with any target consumer in minutes. It’s human intelligence on demand, so brands never have to second-guess their decisions again. Learn more at www.suzy.com .

While your manager will own the high-level customer relationships and strategy, you will handle much of the day-to-day management to set these accounts up for longevity and success with Suzy, including: programming/launching surveys and pulling reports from the Suzy platform, compiling recap decks, proposals and client reports, participating in and taking notes during onboarding and workshop calls, responding to client calls and emails, troubleshooting on the Suzy platform, and completing other tasks to support our clients’ strategy and keep them happy and engaged. To do all of this, you will become proficient in market research, an expert on the Suzy platform, and a passionate and responsive point-of-contact to your customers. In addition to working with the Customer Success team, you will work closely with Suzy’s Market Research Center of Excellence to launch surveys on the Suzy platform and with the Expansion Sales Team to drive expansion at our accounts.

Responsibilities

• A strong interest in consumer insights & brand strategy, and a desire to become a Suzy Platform expert
• A get-it-done attitude and comfort in a fast-moving startup environment
• Adaptability to shifting priorities and high email volume
• Desire to take initiative, be resourceful, and find creative ways to solve problems
• Intellectual curiosity and urge to keep up with industry trends and account specific news
• A dedication to customer renewal and retention, and a desire to train our customers on the Suzy Platform, and understand and support their success and research initiatives within the Suzy Platform.
• A desire to establish relationships both internally and externally, and a commitment to maintaining high levels of customer satisfaction
• A collaborative, hard-working team player mindset
• An instinct for commercialization and a data driven approach to account revenue growth, pulling metrics such as client usage data, customer success touch point and meeting data as well as monitoring NPS scores
  
  

Qualifications

• 2-3 years of experience in a customer-facing role
• A strong desire to build a career in Customer Success
• Ability to put together impactful and insightful presentations and a razor-sharp attention to detail
• Proficiency with excel, and in compiling and synthesizing data
• Survey design, progrogramming and data analysis background is a bonus
  
  

About Suzy

Suzy, is an always-on insights platform that allows our customers to perform rapid and trustworthy consumer research with any target consumer in minutes. It’s human intelligence on demand, so brands never have to second-guess their decisions again. Learn more at www.suzy.com .

Benefits

• We take care of our employees and their families. We have generous health dental and vision benefits, and our 401K plan vests immediately
• A friendly, fun, and collaborative work environment that allows for frequent exposure to executives
• The opportunity to make an immediate impact as a part of a fast-growing company
• The target base compensation for this role is $76,500 - $103,500 / yr.
  
  

Suzy is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to ensure all people feel supported and connected at work.

Suzy is committed to protecting its customers, employees, partners, and the company as a whole, from damaging acts that are intentional or unintentional. Effective security is a team effort involving the participation and support of every user who interacts with company information/data and systems. It is the responsibility of each individual to help protect company information assets.