Kargo creates breakthrough cross-screen ad experiences for the world's leading brands and publishers. Everyday, our 600+ employees bring the power of their creativity and diversity to radically raising the bar on what mobile, CTV, AI, social, and eCommerce can do to wow consumers and build businesses. Now 20 years strong, Kargo has offices in NYC, Chicago, Austin, LA, Dallas, Sydney, Auckland, London and Waterford, Ireland. Humble brag: In 2024, Kargo was recognized as a Best Place to Work by Ad Age and Built In.
Who We Hire
Success takes all kinds. Diversity describes our workforce. Inclusion defines our culture. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, disability or other legally protected status. Individuals with disabilities are provided reasonable accommodation to participate in the job application process, perform essential job functions, and receive other benefits and privileges of employment.
Title: Associate Client Services Manager
Job Type: Full-time; In-Office Hybrid Required
Job Location: Detroit, MI
The Opportunity
Kargo is looking for an Associate Client Services Manager who is the key point of contact for all client-facing relationships on post-sale direct or programmatic accounts, providing white-glove service through campaign management, building client rapport, ensuring client retention and growth through upsell opportunities. In addition to client communication, this person is the main liaison across internal departments to manage end-to-end execution and working harmoniously with sales on a shared book of business to drive brand strategy.
The Daily To-Do
Deep understanding of our products, offering, and best practices to support campaign strategy and meet client objectives
Assist in day-to-day relationships and all phases of direct and programmatic campaign life cycle, inclusive of brand strategy, kick-off calls, tag + asset collection, creative development, performance reporting, troubleshooting and delivery
Provide best-in-class client service to cultivate relationships to maximize client satisfaction, retention and growth
Assist in identifying client needs and implement strategic solutions to help drive partnership
Collaborate with internal cross-functional teams; sales, operations, design, product and finance to ensure campaign performance is met
Analyze and deliver reporting, insights and results to clients
Identify and generate client outreach for incremental, upsell and renewal opportunities
First responder to direct and programmatic campaign troubleshooting or delayed revenue before routing for escalation
Funnel demand-side needs or revenue blockers to internal teams to ensure Kargo is well-positioned to grow and retain business
Partner with more Senior members of the CSM team to foster strategic growth
Travel to the greater Detroit and Minneapolis area for client meetings, and to Chicago office (1x/quarter)
Qualifications
1+ years experience in Digital Media working with AdTech partners (i.e., Sales Support, Account Management, Agency Planning/Buying/AdOps)
Familiarity with industry jargon and media metrics is preferred
Excel and PowerPoint proficient
High attention to detail, proactive and solution-oriented
Thrives in a team environment and collaborates well with others
Strong verbal and written communication skills with the ability to deliver well-positioned presentations
Organizational skills with the ability to use available resources to reach solutions
Able to multitask and prioritize based on account tier and urgency on a daily basis
Strong analytic skills to deliver reporting insights
Open to travel to our Chicago office and to the greater MidWest markets for client meetings
Bachelor's degree or equivalent experience
Follow Our Lead
Big Picture: kargo.com
The Latest: Instagram (@kargomobile) and LinkedIn (Kargo)
Seniority level
Entry level
Employment type
Full-time
Job function
Business Development and Sales
Industries
Technology, Information and Internet
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