Associate Business Analyst

This is the pay range that the employer reasonably expects to pay for this position $29.54/hour - $36.88/hour

Optional Benefits: Medical, Dental, Vision, 401K

Job Title: Associate Business Analyst

Functional Area: Customer Data Management

Division: Commercial Digital Solutions

Customer Data Management Operations is an innovation-minded team that delivers information solutions to enable value delivery and drive profitable growth. This is a highly collaborative team working in a continuous learning environment. Core responsibilities include driving hierarchy alignment for reporting deliverables and supporting the execution of new launches and process improvements.

Job Tasks

• Onboard Ecolab customers to our digital applications for solutions including Connect and Digital Food Safety. This work encompasses user registration, user access, permissions and customer alignment for dashboards and report visibility.

• Maintain customer access, permissions and alignments to digital applications, portals and mobile platforms.

• Collaborate with a multi-faceted team involving customers, sales representatives, corporate account support, SalesForce support, and technical developers to carry out daily CDM Operations work.

• Tier III technical support, troubleshooting user and system errors, escalating and rerouting issues.

• Manage shared Outlook inbox with professional written and oral customer service communication. Organize and distribute work within team. Build and distribute Salesforce, EBX and Workbench reporting. Maintain scope of CDM Operations work by redirecting requests to partner teams as needed.

• Provide continuous training for cross-divisional stakeholders as well as fellow team members.

• Leverage knowledgebase documentation to investigate issues as our scope, tools and processes continuously change and expand. Participate in maintenance of knowledgebase per designated processes.

Minimum Qualifications:

• Intermediate Excel skills. Mastery of data entry, filters, data formatting, sorts, running macros. Understanding of Vlookup and text join formulas.

• Proven follow-through in a work environment. Predisposed to ensuring all aspects of a task or problem have been completed. Comfortable following multi-step problem solving scenarios.

• Ability to independently problem solve, leverage training and documentation to work through constraints and variables. Proven history as a self-starter showing strong initiative to get results.

• Experience working in an environment with a significant learning curve. Able to thrive and maintain flexibility while dealing with ambiguity and change.

• History of business appropriate oral and written communication.

Preferred Qualifications:

• Basic to intermediate SQL skills

• Advanced Excel skills including pivot tables, Visual Basic, if/then formulas etc.

• ServiceNow, SAP, PowerBI and Salesforce experience

• Familiarity MS Office, including Outlook and Teams

• Bachelor or STEM degree in IT or analytics related field or equivalent work experience