Assistant Store Manager

Founded in 2009, Senti Senti (formerly oo35mm) is a beauty and lifestyle boutique in New York City that aims to showcase the latest beauty, lifestyle goods, skincare trends and hard to find curations from all around the world accessible through our brand.

We are looking for a responsible Assistant Manager to help organize and run our retail stores and fill in for the Store Manager when needed. Your job will be highly important in ensuring the sales team meets its goals of efficiency and customer satisfaction.

Assistant Manager responsibilities include hiring and training sales associates, monitoring inventory and ordering merchandise based on demand. You will also research competitive products and analyze consumer behavior to ensure our store meets and exceeds client expectations.

Our ideal candidate will have retail manager skills with a sharp business mindset. You should also be skilled at organizing and solving problems. Interpersonal and mediation skills will also be very useful, since you’ll often be acting as a liaison between managers, employees and customers.

Ultimately, the duties of the Assistant Manager are to make sure our stores operate effectively, and that we keep our customers happy.

We are growing rapidly and we’re looking for someone who shares this vision and wants to grow with us!

Ideal Candidate:

• Minimum 2 years of experience in cosmetics or in a related area
• High school diploma/GED or equivalent
• Familiar with a variety of the beauty and skincare concepts, practices and procedures.
• Proven ability at leading, managing and motivating a team.
• Commercial awareness with strong business acumen
• Analytical mindset with the ability to analyze sales data and make data-driven decisions.
• Creativity and a keen eye for visual merchandising and store aesthetics.
• Proficiency in using POS systems, inventory management software, Microsoft Office Suite (Word, Excel), and Google platform
• Excellent verbal, written, organizational and interpersonal communication skills
• Ability to move and/or lift up to 65 lbs; heavier merchandise with team assist
• Must be available to work a flexible schedule including store events, weekends, and holidays

Responsibilities:

• Trains store staff by reviewing and revising sales training materials, delivering training sessions, reviewing job performance and coaching needs with retail store manager, and developing and implementing new product training
• Evaluates competition by visiting competing stores to gather information about attributes, such as style, quality, presentation, and pricing of competitive merchandise
• Purchases inventory by researching emerging products, anticipating buyer interest, negotiating volume price breaks, placing and expediting orders, and verifying receipt of orders
• Attracts customers by originating display ideas, following display suggestions or schedules, constructing or assembling prefabricated display materials, and creating merchandise displays in windows and showcases, and on the sales floor
• Promotes sales by demonstrating merchandise and products to customers
• Helps customers by providing information, answering questions, obtaining merchandise requested, completing payment transactions, and preparing merchandise for delivery
• Prepares sales and customer relations reports by analyzing and categorizing sales information, and identifying and investigating customer complaints and service suggestions
• Maintains a safe and clean store environment by developing and publishing evacuation routes, training employees in de-escalation techniques, and determining and documenting locations of potentially dangerous materials and chemicals
• Keeps current inventory records by checking merchandise and anticipating customer demand
• Prepares reports by collecting, analyzing, and summarizing information.
• Delivers quality service by establishing and enforcing organization standards.
• Improves professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.
• Maintains clean and tidy workspace, including supervision of cleaning services.